Dow Jones
news and business information
ProductImplementationManager
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“Product Implementation Manager at Dow Jones. Skills: Product Implementation, Project Management, Customer Support, Technical Support. Act as the primary project implementation contact for customers, responsible for oversight of daily management of Financial Crime product implementations. Present solutions and proposals for customer approval and provide training on the final product before Go Live”
What You'll Achieve.
delivering client implementations on time and within budget; tracking activity and resolving any problems that might arise; maintaining high-levels of customer engagement
Industry & Context.
Excellent problem solving skills for customers' and partners’ issues; Conduct analysis into ongoing or one-time operational issues
What They're Looking For.
Must Have
2+ years of experience with project management tools and presentation software, Japanese and English language skills essential, Relevant professional experience in software implementations and screening software solutions, Extensive interpersonal & planning skills and cross-group coordination at all levels, Ability to work several diverse projects at the same time, Detail oriented, analytical and inquisitive, Ability to define goals/milestones, with experience with delivery, Excellent problem solving skills for customers' and partners’ issues while consistently providing high levels of customer service, Ability to work in a global team environment, Understanding of Internet and Intranet applications, new web technologies, and industry trends
Nice to Have
Knowledge of APIs desirable
What You'll Do.
Act as the primary project implementation contact for customers
responsible for oversight of daily management of Financial Crime product implementations
Present solutions and proposals for customer approval and provide training on the final product before Go Live
Provide Pre and Post sales technical Product and API support
Promote implementation of Dow Jones products by tracking activity and resolving any problems that might arise and work with External Third Party Partners
Responsible for main project deliverables and project planningudget tracking
Provide regular feedback to the Sales and Senior Management team during the implementation phase
escalating any changes that customers want to make that may have commercial possible effects
Manage multiple customer implementations
while maintaining high-levels of customer engagement
Help scope and budget requirements of new implementations and change control projects
Ensure that all company and department processes are followed
Conduct analysis into ongoing or one-time operational issues - highlighting relevant business trends and opportunities for improvement
Understand customer and industry demand and provide feedback to inform functional development of the Dow Jones product suite
How You'll Work.
Team & Collaboration
cross-group coordination at all levels; Ability to work in a global team environment; Provide regular feedback to the Sales and Senior Management team
Communication Scope
interpersonal skills; communication
Process & Methodology
project management tools, planning, project deliverables, project planning, budget tracking, Ability to define goals/milestones, with experience with delivery, scope and budget requirements of new implementations and change control projects
Full Job Description
## **Job Description:** **Company description:** Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 125 years and today has one of the world’s largest news gathering operations globally. It produces leading publications and products including the flagship Wall Street Journal, America’s largest newspaper by paid circulation; Factiva, Barron’s, MarketWatch, Financial News, DJX, Dow Jones Risk & Compliance, Dow Jones Newswires, and Dow Jones VentureSource. Dow Jones is a division of News Corp (NASDAQ: NWS, NWSA; ASX: NWS, NWSLV). **About the role** As part of our investment plan, we are looking for an information professional to work within the Risk & Compliance Financial Crime Product Implementation team. The Dow Jones Risk & Compliance Product Implementation Manager works directly with customers and our third party partners applying the Risk & Compliance Financial Crime product suite. This includes providing support to both technical and users who have integrated the Dow Jones Risk and Compliance Financial Crime product(s) into their workflow. Other main elements of the role are delivering client implementations on time and within budget. You will lead all activities across the full client delivery lifecycle, including pre and post sales technical support and initial client engagements, the development of Business Requirement Definitions, platform set up including liaison with suppliers and on-going client change management process throughout the duration of our client relationship. ## ****You Will:**** * Act as the primary project implementation contact for customers, responsible for oversight of daily management of Financial Crime product implementations. * Present solutions and proposals for customer approval and provide training on the final produc
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