Veeva Systems
Life Sciences
ProductExpert-HealthData
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Expert - Health Data at Veeva Systems. Skills: Customer Success, Health Data, Product Expertise. Lead customer engagements. Understand customer strategic objectives”
What You'll Achieve.
Maximize customer success; Realize value of innovation
Industry & Context.
Problem-solving; Data investigations
Occasional travel
What They're Looking For.
Must Have
6+ years customer-facing experience, Prior experience with industry data products, Deep understanding of customer use cases, General understanding of commercial data & analytics, Ability to understand and communicate data/technical requirements, Ability to manage multi-layered relationships, Proven ability to drive customer adoption, Analytical and communication skills, Ability to travel occasionally
Nice to Have
Creating materials for audiences, Experience with demo/video editing software, Performing software demonstrations, Managing an online community
What You'll Do.
Lead customer engagements
Understand customer strategic objectives
Ensure customer success
Update customer information
Provide guidance on Compass use
Liaise between customer and Veeva teams
Communicate product release information
Translate technical information
Deliver product updates
Demonstrate new features
Articulate value proposition
Collect customer feedback
Analyze customer feedback
Share customer feedback
Provide insights to Product
Create collateral for external use
Create training presentations
Create feature brief summaries
Create and deliver product communication
Create feature education
Create demo recordings
Create online community meetings
Create in-person community meetings
How You'll Work.
Team & Collaboration
Customer meetings; Customer events; Internal teams; Product team
Communication Scope
Written communication; Verbal communication; Formal presentation
Full Job Description
## Description Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities. The Role As a Product Expert for Veeva Compass, you will be the primary relationship owner and support champion for a group of Compass Patient, Prescriber, and National customers. Sitting in this post-sales support role, you will be responsible for customer onboarding and training on the Compass UI, data ingest, data and core deliverables, fielding customer inquiries and data investigations, new release announcements and education, and ongoing customer value creation using the suite Compass products to maximize customer success. Additionally, you will bring the voice of the customer to influence the Compass product roadmap. Product Experts are a lead voice in our online communities, customer meetings, in-person events, and are responsible for creating resources for both internal and external teams to realize the value of the innovation within our products. This is a great opportunity for someone who is knowledgeable and passionate about data to support commercialization in life sciences and is excited about working closely with customers to help make them successful. ## What You'll Do Ind
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