ProductExpertEngineer

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years. At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees. Join the resource revolution ! Our EMEA North Food division is based in Leuven, Belgium, and we are always looking for passionate individuals to join our organization. For this position, residing north of Brussels is considered an advantage, although it is not a requirement. As a Product Expert in Technical Support , you are the go-to person for technical questions on assigned platforms. You act as the interface between customers, service, sales, and global solutions teams, ensuring timely and effective problem resolution. Your work empowers customer satisfaction through expert troubleshooting, technical support, and knowledge sharing. Key responsibilities include: * Provide technical support, remote and telephone service for customers and Field Service Engineers. * Troubleshoot and resolve technical issues, ensuring timely case management. * Support clarification for offers, spare parts, and estimate service time. * Deliver and develop technical training materials and tools. * Actively manage escalations, ensuring long-term structural solutions. * Support new product integration and ensure field service engineers are prepared before launch. * Contribute to safety-first practices across the team, company, and customer sites. * Balance your time effectively: on-site service (~20%), desk