Lottie
Technology
ProductExpert
“Product Expert at Lottie. Skills: Customer Success, Product Support, Knowledge Base Management. Be first point of contact for partners. Respond over live chat and email”
What You'll Achieve.
Ensure partners get value from Found faster; Improve AI Agent handling over time
Industry & Context.
Troubleshoot problems; Root cause analysis
What They're Looking For.
Must Have
Around a year's experience in a customer-facing role, Clear, warm and concise writing skills, Natural troubleshooter, Organised and calm under a busy queue, Care about customers and mission, AI-curious
Nice to Have
Helpdesk or CRM tools experience, Owned documentation before
What You'll Do.
Be first point of contact for partners
Respond over live chat and email
See tickets through to resolution
Be human escalation point for AI Agent
Contribute to knowledge base
Write and maintain help articles
Hand clear bugs to Engineering and Product
Spot patterns across tickets
Feed patterns back to team
Improve AI Agent handling over time
Help onboard new partners
Train new care-provider partners
How You'll Work.
Team & Collaboration
Work closely with Product; Work closely with Engineering
Communication Scope
Written communication; Content creation
Applying for this Product Expert role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Ashby
- Ashby is a fast modern ATS — most applications take under 3 minutes.
- The resume parser is strong; verify parsed experience dates and job titles.
- Custom screening questions are often scored algorithmically — answer completely.
- Location field affects geo-based screening; use your actual metro area.
ANONYMOUS · UNFILTERED
What do employees actually say about Lottie?
Real rants from real employees. Read before you apply.