ServiceNow
Information Technology And Services
ProductExcellence,AIArchitect
“Product Excellence, AI Architect at ServiceNow. Skills: GenAI technology, ServiceNow’s GenAI capabilities, technical advisory activities, GenAI enablement programs, GenAI Impact accelerators. Developing, maintaining, and delivering a portfolio of advisory and starter pack engagements. Drive customer outcomes, roadmap, and value realization for GenAI technology within your accounts”
What You'll Achieve.
drive customer outcomes; roadmap; value realization; drive customer outcomes and value realization; delivering high-quality results
Industry & Context.
analytical and problem-solving skills; problem-solving skills
Must be able to travel up to 50% annually
What They're Looking For.
Must Have
3+ years of ServiceNow Platform experience
Nice to Have
ServiceNow Certified System Administrator and other ServiceNow Certified Implementation Specialist certifications are desired, At least 5 years of experience in a technology advisory role, with a focus on Artificial Intelligence, Machine Learning, or Data Science, is preferred, Proven track record of driving business growth and customer satisfaction through innovative technology solutions, Excellent communication and interpersonal skills, with the ability to effectively communicate technical concepts to non-technical audiences, analytical and problem-solving skills, Ability to work effectively in a fast-paced, dynamic environment, Familiarity with Agile methodologies and experience working in an Agile environment, problem-solving skills and ability to work independently or as part of a team, Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals, industry connections and network, with the ability to leverage relationships to drive business growth and partnerships, Customer-focused mindset and commitment to delivering high-quality results
What You'll Do.
and delivering a portfolio of advisory and starter pack engagements
Drive customer outcomes
and value realization for GenAI technology within your accounts
Hands-on delivery of ServiceNow’s GenAI capabilities and technical advisory activities
Lead GenAI enablement programs and GenAI Impact accelerators for the broader Customer Excellence organization
Providing technical advice and guidance to customers on how to best utilize ServiceNow’s GenAI technologies to achieve their business objectives
Collaborate with cross-functional teams
and product development
to ensure the successful deployment of ServiceNow’s GenAI solutions
Develop and deliver GenAI Impact Accelerators to drive customer outcomes and value realization
Stay up-to-date with industry trends and emerging technologies in the field of GenAI
and apply this knowledge to continuously improve and evolve ServiceNow’s Impact GenAI accelerator offerings
Contribute to thought leadership and point-of-view documents
knowledge base articles
and other documentation
How You'll Work.
Team & Collaboration
Collaborate with cross-functional teams, including sales, Inspire Value, AI Solution Success, Product Success, Platform Outbound Product Management, and Customer Excellence; Collaborate with cross-functional teams, including sales, marketing, and product development; Experience working with cross-functional teams, including data scientists, engineers, sales, and marketing professionals
Communication Scope
Excellent communication and interpersonal skills; ability to effectively communicate technical concepts to non-technical audiences
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