Quadient
Computer Software
ProductEngineer
Neural analysis suggests this role is
optimal for mid candidates.
“Product Engineer at Quadient. Skills: Product engineering, Technical support, Solution development. Lead launch go to market projects. Represent Product Engineering”
What You'll Achieve.
Customer satisfaction improvement; Ensure products satisfy compliance; Ensure products satisfy specifications; Ensure products satisfy design parameters; Ensure products satisfy customer expectations; Ensure customer expectations are exceeded
Industry & Context.
Solve complex problems; Troubleshoot difficult network connectivity issues; Identify bugs; Develop solutions
Able to travel 35%
What They're Looking For.
Must Have
Minimum two-year degree, 7+ years advanced technical experience, Able to work independently, Project management skills, Knowledgeable in Microsoft Windows, Knowledgeable in Office365, Technical writing skills
Nice to Have
Four-year degree preferred, Network+ certification desired, SQL certification desired, Knowledge of Salesforce preferred
What You'll Do.
Lead launch go to market projects
Represent Product Engineering
Partner with internal departments
Assist in developing new products
Recommend performance standards
Recommend specification guidelines
Collaborate with Marketing
Collaborate with Product Management
Collaborate with Sales
Collaborate with Field Service
Collaborate with Customers
Collaborate with External Partners
Contribute to product design
Attend product review meetings
Contribute to product review meetings
Lead Process Improvement projects
Lead New Initiative Projects
Provide solutions for mechanical problems
Provide solutions for software bugs
Develop business processes
Modify business processes
Assist with configuration development
Determine when TSBs required
Determine when TSAs required
Create Technical Service Bulletins
Create Technical Service Advisories
Create supporting documentation
Develop Solution Test Plans
Conduct field beta testing
Visit External Partners
Obtain new product training
Complete customer visits
Provide Tier-3 advanced technical support
Troubleshoot network connectivity issues
Create supporting documentation
Update supporting documentation
Distribute supporting documentation
Develop training videos
Create training videos
Develop digital content
Create digital content
Assist with developing training content
Assist with reviewing training content
Conduct training classes
Provide supplemental training
Provide supplemental information
How You'll Work.
Team & Collaboration
Internal departments; Marketing; Product Management; Sales; R&D; Field Service; External Partners; Factory; Customer IT departments; Tier-2 Support teams; Technical Training teams; Field Service teams
Communication Scope
Technical writing; Training videos; Digital content
Process & Methodology
Project management, Process improvement, New initiative projects
Full Job Description
At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. This position is responsible for the organizational product engineering activities and advanced technical solution support for the entire life-cycle of Quadient products. The role requires an individual to use independent thought and creativity in addition to their knowledge, training, and experience to solve complex problems and develop new solutions. The ideal candidate will be an individual who is driven, detail-oriented, and technically competent. Experience with Quadient’s solutions is preferred. Key Responsibilities Engineering * Lead “launch go to market projects” representing Product Engineering and Service for new applications and solutions being introduced to our marketspace. * Partner with relevant internal departments to assist in developing new products by recommending performance standards, specification guidelines, evaluating designs, and incorporating internal and external feedback * Collaborating with Marketing, Product Management, Sales, R&D, Field Service, Customers, and External Partners on contributing to the design of the products for the market * Attend and contribute to product review meetings focused on product performance, reliability, and quality * Lead Process Improvement and New Initiative Projects with a set objective and timeline. Act as facilitator by calling meetings and assigning tasks as needed with any resource in t
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