Quadient

Computer Software

ProductEngineer

$135–185k ~AI est. Exton, Pennsylvania, United States FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Product Engineer at Quadient. Skills: Product engineering, Technical support, Solution development. Lead launch go to market projects. Represent Product Engineering”

What You'll Achieve.

Customer satisfaction improvement; Ensure products satisfy compliance; Ensure products satisfy specifications; Ensure products satisfy design parameters; Ensure products satisfy customer expectations; Ensure customer expectations are exceeded

Industry & Context.

Computer Software
Problems you'll solve

Solve complex problems; Troubleshoot difficult network connectivity issues; Identify bugs; Develop solutions

Eligibility Requirements

Able to travel 35%

What They're Looking For.

Must Have

Minimum two-year degree, 7+ years advanced technical experience, Able to work independently, Project management skills, Knowledgeable in Microsoft Windows, Knowledgeable in Office365, Technical writing skills

Nice to Have

Four-year degree preferred, Network+ certification desired, SQL certification desired, Knowledge of Salesforce preferred

What You'll Do.

Lead launch go to market projects

Represent Product Engineering

Partner with internal departments

Assist in developing new products

Recommend performance standards

Recommend specification guidelines

Collaborate with Marketing

Collaborate with Product Management

Collaborate with Sales

Collaborate with Field Service

Collaborate with Customers

Collaborate with External Partners

Contribute to product design

Attend product review meetings

Contribute to product review meetings

Lead Process Improvement projects

Lead New Initiative Projects

Provide solutions for mechanical problems

Provide solutions for software bugs

Develop business processes

Modify business processes

Assist with configuration development

Determine when TSBs required

Determine when TSAs required

Create Technical Service Bulletins

Create Technical Service Advisories

Create supporting documentation

Develop Solution Test Plans

Conduct field beta testing

Visit External Partners

Obtain new product training

Complete customer visits

Provide Tier-3 advanced technical support

Troubleshoot network connectivity issues

Create supporting documentation

Update supporting documentation

Distribute supporting documentation

Develop training videos

Create training videos

Develop digital content

Create digital content

Assist with developing training content

Assist with reviewing training content

Conduct training classes

Provide supplemental training

Provide supplemental information

How You'll Work.

Team & Collaboration

Internal departments; Marketing; Product Management; Sales; R&D; Field Service; External Partners; Factory; Customer IT departments; Tier-2 Support teams; Technical Training teams; Field Service teams

Communication Scope

Technical writing; Training videos; Digital content

Process & Methodology

Project management, Process improvement, New initiative projects

Full Job Description

At Quadient , we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels. This position is responsible for the organizational product engineering activities and advanced technical solution support for the entire life-cycle of Quadient products. The role requires an individual to use independent thought and creativity in addition to their knowledge, training, and experience to solve complex problems and develop new solutions. The ideal candidate will be an individual who is driven, detail-oriented, and technically competent. Experience with Quadient’s solutions is preferred. Key Responsibilities Engineering * Lead “launch go to market projects” representing Product Engineering and Service for new applications and solutions being introduced to our marketspace. * Partner with relevant internal departments to assist in developing new products by recommending performance standards, specification guidelines, evaluating designs, and incorporating internal and external feedback * Collaborating with Marketing, Product Management, Sales, R&D, Field Service, Customers, and External Partners on contributing to the design of the products for the market * Attend and contribute to product review meetings focused on product performance, reliability, and quality * Lead Process Improvement and New Initiative Projects with a set objective and timeline. Act as facilitator by calling meetings and assigning tasks as needed with any resource in t

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