Workana
Wealth Technology
ProductEnablementTeamLead
“Product Enablement Team Lead at Workana. Skills: Product enablement, Knowledge management, Content strategy, Team leadership. Develop product knowledge strategy. Improve external Knowledge Center”
Industry & Context.
What They're Looking For.
Must Have
5+ years technical writing, 3+ years content strategy, Proven cross-functional leadership, Experience managing teams, Expertise Microsoft Word, Solid proficiency PowerPoint, Solid proficiency Excel, Excellent written communication, Excellent verbal communication
Nice to Have
Professional proficiency Spanish, SaaS experience, Fintech experience, Wealth management experience, Adult learning principles knowledge, Instructional design knowledge, Learning experience design knowledge, Experience building knowledge ecosystems, Familiarity analytics frameworks, Familiarity content engagement tools, Understanding AI knowledge systems, Understanding chatbots, Understanding large language models, Experience establishing governance frameworks, Experience working global organizations, Experience working multicultural organizations
What You'll Do.
Develop product knowledge strategy
Improve external Knowledge Center
Improve internal Product Enablement Hub
Lead content creation
Maintain product documentation
Optimize training materials
Create self-service resources
Structure content for AI assistants
Optimize content for self-service
Communicate product value propositions
Communicate product benefits
Communicate product best practices
Communicate real-world use cases
Identify knowledge gaps
Improve content quality
Own employee onboarding knowledge
Design learning pathways
Coordinate knowledge releases
Manage visual content contributions
Ensure brand consistency
Ensure user experience consistency
Measure knowledge engagement
Measure content effectiveness
Drive content improvements
Lead enablement team members
Mentor enablement team members
How You'll Work.
Team & Collaboration
Cross-functional teams; Product teams; Client Success teams; Onboarding teams; Support teams; Sales teams
Communication Scope
Written communication; Verbal communication
Process & Methodology
Project management, Release coordination
Applying for this Product Enablement Team Lead role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Workana?
Real rants from real employees. Read before you apply.