Qantas Group
Travel
ProductDesigner
“Product Designer at Qantas Group. Skills: Product Design, Mobile experiences, End-to-end design and delivery, AI tools in design workflow. Leading the end-to-end design and delivery of innovative mobile experiences.. Transforming complex customer and business challenges into clear, actionable solutions.”
What You'll Achieve.
Deliver faster, more adaptive solutions that prioritise customer value, continuous feedback, and innovation at every stage of the product lifecycle.; Transform complex customer and business challenges into clear, actionable solutions that delight our customers and drive real business value.; Bring outstanding outcomes to life.; Ensure every solution meets Qantas’ brand, accessibility and quality standards.; Drive efficiency and innovation in design activities.; Streamline design handover to developers and generate code.
Industry & Context.
Transform complex customer and business challenges into clear, actionable solutions.; Define problems.; Explore creative solutions.; Solve high-impact design challenges in large, complex organisations.; Demonstrated logical reasoning and sound decision-making, including numerical analysis.; Ability to identify and address flawed logic and resolve errors.
What They're Looking For.
Must Have
5+ years of experience in Service Design, UX, UI, CX, and/or a similar role., Tertiary qualification in Design, Human-Centered Design (HCD), or a relevant field., Understanding of design for native apps, conversational interfaces and other digital platforms., Strategic thinking to deliver innovative outcomes aligned with brief and brand., Ability to focus on objectives and deliverables at both technical and creative levels, always user-centric., Experience developing and promoting a product vision collaboratively., Some experience in concept development, wireframing, persona creation, user stories and user testing., Some experience working with and creating user interface design patterns., Experience of modern frameworks and rituals: Lean, Design Thinking, Scrum, Kanban., Knowledge of usability and accessibility standards, including WCAG 2. 0 AA., Experience using modern industry tools such as Miro, Figma, Lovable, ClaudeCode, Cursor, and Adobe Creative collaboration tools like JIRA and Confluence., Practical experience using AI tools to streamline design handover to developers and generate code (e. g. , Figma's AI plugins, ClaudeCode, Cursor, Lovable)., Demonstrated logical reasoning and sound decision-making, including numerical analysis., Ability to identify and address flawed logic and resolve errors., Ability to solve high-impact design challenges in large, complex organisations., facilitation skills, with a track record of successful outcomes., Ability to communicate design concepts to stakeholders, adapting to the audience., Demonstrated knowledge of current digital design standards and industry trends.
Nice to Have
Curious and hands-on with AI in their workflow., Played around with the latest AI-powered design tools, or have fresh ideas for using AI to spark creativity, speed up prototyping or make delivery smoother., Used AI to improve your creative process or enhance user outcomes.
What You'll Do.
Leading the end-to-end design and delivery of innovative mobile experiences.
Transforming complex customer and business challenges into clear
actionable solutions.
Involved in every stage—from discovery and research
through planning and execution
to delivery and ongoing iteration.
exploring creative solutions
and helping bring outstanding outcomes to life.
Facilitating workshops.
Championing our design system.
Ensuring every solution meets Qantas’ brand
accessibility and quality standards.
Leveraging AI-enabled tools to drive efficiency and innovation in design activities
including insight synthesis
prototyping and seamless handover.
How You'll Work.
Team & Collaboration
Working closely with our Product and Engineering teams.; Thrives in a squad environment.; Engage effectively with stakeholders.; Collaborative environments.; Collaborative approach to developing and promoting a product vision.; Collaboration in South Australia's Product Innovation Centre.
Communication Scope
Ability to communicate design concepts to stakeholders, adapting to the audience.
Process & Methodology
Lean, Design Thinking, Scrum, Kanban
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