Cresta
AI
ProductDesignIntern
Neural analysis suggests this role is
optimal for Entry candidates.
“Product Design Intern at Cresta. Skills: Product Design, User Research, Visual Design, Prototyping, AI Agent Design. designing the end-user experiences. designing the tools and workflows that enable these experiences”
What You'll Achieve.
turn every customer conversation into a competitive advantage; unlocking the true potential of the contact center; discover customer insights and behavioral best practices; automate conversations and inefficient processes; empower every team member to work smarter and faster; shape the future of AI Agent products; automating entire contact center conversations; performing tasks on behalf of agents; coaching human agents to enhance their performance; transform how people interact with AI meaningfully; create world-class experiences; improve usability; push for the highest quality of the polish; know when to ship: perfect is the enemy of good
Industry & Context.
think through user and business problems; propose reasonable solutions
What They're Looking For.
Must Have
Bachelor's degree or equivalent in UX Design, HCI, or a related field., Experience with designing AI Agents, Virtual Agents, or Conversational AI., portfolio showcasing user-centric design thinking, polished UI craftsmanship, and innovative interaction paradigms, Excellence in prototyping: skilled at using tools like Cursor, Claude Code, V0, or the latest AI tools to build realistic prototypes., Proficiency in design tools such as Figma, prototyping tools such as Cursor, Claude or V0 to create interactive prototypes, product thinking + a blend of UX disciplines (interaction design, prototyping, visual design, and user research)., Have a deep curiosity about the underlying tech of our products.
What You'll Do.
designing the end-user experiences
designing the tools and workflows that enable these experiences
generate novel UX ideas for AI Agents
think through user and business problems
propose reasonable solutions
create detailed mockups
prototype to explore further
work with engineers to build them
defining product strategy and feature requirements
talk to our customers from contact centers
gathering insights into user pain points
validating features to improve usability
identify areas of opportunities and future work for the products
How You'll Work.
Team & Collaboration
collaborate closely with Engineers, PMs, ML experts, Customer Success, and Sales.
Full Job Description
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and co-founder, Tim Shi, an early member of Open AI. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About the role: We seek driven designers to shape the future of AI Agent products at Cresta. Whether it's automating entire contact center conversations, performing tasks on behalf of agents, or coaching human agents to enhance their performance, you will play a crucial role. Your responsibilities will include designing the end-user experiences and the tools and workflows that enable these experiences. As a designer at Cresta, you are at the forefront of a technological breakthrough with LLM and Generative AI. This unique position allows you to transform how people interact with AI meaningfully. You will own the end-to-end process, including product design, user research, and visual design elements, to create world-class experiences. Responsibilities: You’ll generate novel UX ideas for AI Agents, considering the needs of various user personas. You’ll think through user and business problems, propose reasonable solutions, create detailed mockups, prototype to explore further and work with engineers to build them. You're actively involved in defining product strategy and feature requirements. You'll constantly talk to our customers from contact centers - g
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