Freddie Mac
ProductDeliveryOperationsManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Delivery Operations Manager at Freddie Mac. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, Agile operations, program management, delivery methodologies, delivery frameworks, Agile, Lean, SAFe, delivery operating model, governance, decision forums, data standards, delivery metrics, dashboards, analytics, roadmap alignment, operational readiness, quarterly planning, delivery reviews, ”
What You'll Achieve.
Ensure that both internal stakeholders and external clients experience seamless, high-value solutions that drive business growth and industry leadership.; Empowering our teams to deliver at scale and with consistency.; Shape how we plan, govern, and continuously improve our delivery systems, ensuring that teams across the portfolio are equipped, aligned, and enabled to achieve impactful outcomes for our customers and partners.; Drive accountability and focus.; Enable clear and actionable delivery insights.; Drive prioritized improvement actions at the block and portfolio levels.; Enable roadmap alignment and operational readiness across teams and releases.; Enhance delivery quality and team enablement.; Fostering consistency and adaptability as the organization scales.; Cultivating delivery operations expertise and fostering a culture of collaboration, accountability, and excellence.; Driving cultural change that supports high performance and continuous improvement.; Help teams translate strategic priorities into measurable outcomes.; Maximize delivery value.
Industry & Context.
analytical skills; surfacing risks; identifying dependencies; identifying constraints; driving prioritized improvement actions
What They're Looking For.
Must Have
8-10 years of progressive experience in product management/delivery, Agile operations, or program management within technology-driven organizations., Deep understanding of delivery methodologies and frameworks at the portfolio, program, and team levels (such as Agile, Lean, or SAFe)., Proficient with delivery and collaboration tools (e. g. , Jira, Confluence), including establishing data standards and defining meaningful delivery metrics., Demonstrated ability to operate effectively across multiple organizational levels and build cross-functional partnerships., Exceptional communication, facilitation, and stakeholder engagement skills, with a talent for translating complex concepts for diverse audiences., Proven success in leading process improvements and driving organizational change that enhances delivery outcomes., Experience coaching, mentoring, and developing team members to build high-performing, empowered teams., Bachelor’s degree in Business, Computer Science, Engineering, or a related field.
Nice to Have
Master’s degree preferred.
What You'll Do.
and evolve the delivery operating model at the block level
ensuring planning cadence
and decision forums drive accountability and focus.
Maintain high-quality delivery signals by championing Jira hygiene
and upholding data standards
enabling clear and actionable delivery insights.
and analytics to surface risks
and drive prioritized improvement actions at the block and portfolio levels.
Provide transparent views into capacity
and delivery health to enable roadmap alignment and operational readiness across teams and releases.
Facilitate quarterly planning
identifying and driving process improvements that enhance delivery quality and team enablement.
Drive adoption of fit-for-purpose practices and tools
fostering consistency and adaptability as the organization scales.
Guide and mentor junior team members
cultivating delivery operations expertise and fostering a culture of collaboration
Lead through influence
modeling best practices and driving cultural change that supports high performance and continuous improvement.
How You'll Work.
Team & Collaboration
Demonstrated ability to operate effectively across multiple organizational levels and build cross-functional partnerships.; Collaborative teammate, skilled at working cross-functionally with product, technology, operations, data, and business teams.; Fostering a culture of collaboration, accountability, and excellence.; Inspires and empowers teams, fostering a culture of continuous improvement and operational excellence.; Able to help teams transform how they work and deliver value.
Communication Scope
Exceptional communication, facilitation, and stakeholder engagement skills, with a talent for translating complex concepts for diverse audiences.
Process & Methodology
program management, delivery methodologies, delivery frameworks, Agile, Lean, SAFe, delivery operating model, governance, decision forums, roadmap alignment, operational readiness, quarterly planning, delivery reviews, retrospectives
Full Job Description
At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. **Position Overview:** The Product Delivery Operations Manager is a key leader within the Digital division of the Multifamily line of business, playing a critical role in scaling and optimizing the delivery of our most innovative digital products and services. Your work will directly impact the success of our teams, ensuring that both internal stakeholders and external clients experience seamless, high-value solutions that drive business growth and industry leadership. Apply today and contribute to our mission to #makehomepossible! **Our Impact:** We execute the Digital Transformation roadmap with a clear vision. We deliver to the Multifamily industry digital marketplace where value is unlocked for partners in the ecosystem, through an end-to-end network of innovative products, unmatched experience, and supporting services. **Your Impact:** As a Product Delivery Operations Manager, you will orchestrate the connection between strategic vision and team execution, empowering our teams to deliver at scale and with consistency. Your leadership will shape how we plan, govern, and continuously improve our delivery systems, ensuring that teams across the portfolio are equipped, aligned, and enabled to achieve impactful outcomes for our customers and partners. In this pivotal role, you will: * **Steward Delivery Excellence:** Design, implement, and evolve the delivery operating model at the block level, ensuring planning cadence, governance, and decision forums drive accountability and focus. * **Elevate Delivery Insights:** Maintain high-quality delivery signals by championing Jira hygiene, defining key metrics, and upholding data standards, enabling clear and actionable delivery insi
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