ASSPL
E-Commerce
ProductComplianceAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Product Compliance Associate at ASSPL. Skills: Product compliance. Monitor operations performance. Address performance issues”
Industry & Context.
Data-driven decision making
Open to working on Saturday and Sunday, Any other 2 days of the week as off
What They're Looking For.
Must Have
1+ years of data-driven business operations processes experience, Speak, write, and read fluently in English, Experience with Microsoft Office products and applications, Experience with Excel
Nice to Have
Knowledge of consumer product compliance processes and regulations, Experience in regulatory compliance management with government agencies
What You'll Do.
Monitor operations performance
Address performance issues
Ensure metrics are within goals
Solve seller-reported issues
Monitor operational tickets
Drive seller-impacting tickets to resolution
Gather seller contacts
Analyze seller feedback
Develop seller experience improvement suggestions
Identify delivery and fulfillment issues
Alleviate acute/short-term issues
Partner with product management teams
Identify long-term delivery and fulfillment features
Improve seller and customer experience
How You'll Work.
Team & Collaboration
Cross-functional teams; Work with sellers; Work with seller support; Work with customer service; Work with sales; Work with 3P carriers; Work with product management teams; Work with operational teams
Full Job Description
Are you customer obsessed, flexible, smart and analytical, strategic yet execution focused, hungry and passionate about e-commerce? Are you an experienced and entrepreneurial leader with a strong work ethic? If yes, this opportunity will appeal to you. The ideal candidate will be enthusiastic about managing challenging, lengthy projects across multiple teams and locations. We are looking for a product compliance associate who shares Amazon's passion for the customer—someone who understands the importance of compelling delivery programs in creating an overall customer (seller and buyer) experience. In this role, you will be responsible for working closely with sellers, seller support, customer service, sales, and 3P carriers to identify delivery and fulfillment issues faced by sellers and work with them to alleviate their acute/short-term issues. You will also partner with product management teams to identify long-term delivery and fulfillment features and programs to improve the seller and customer experience on the Amazon platform. Role and Responsibilities: • Monitor operations performance and work with other teams (3P Carriers, Customer Service, Seller Support, Product, Operations) to address performance issues and ensure metrics are within goals • Work with operational teams to solve seller-reported issues • Monitor and drive seller-impacting operational tickets to resolution • Gather and analyze seller contacts and seller feedback to develop seller experience improvement suggestions and work with Product Managers for solutions • Must be open to working on Saturday and Sunday, with any other 2 days of the week as off Basic Qualifications: - 1+ years of data-driven business operations processes experience - Bachelor's degree - Speak, write, and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel Preferred Qualifications: - Knowledge of consumer product compliance processes and regulations - Experience in r
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