ProductAssuranceManager

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. ## **Job Description** Own product-level assurance for assigned product lines by defining assurance scope and acceptance criteria, validating product experience through continuous assurance testing and failure scenario reviews, analyzing assurance findings, and escalating risks and recommendations to support product quality and customer experience. **DUTIES AND RESPONSIBILITIES** * **Define Product Assurance scope and acceptance criteria** by specifying product constructs, customer journeys, experience expectations, and priority failure scenarios for assigned product lines.. * **Define and maintain comprehensive assurance coverage** across product behavior, entitlement, provisioning, charging, and customer experience, covering happy paths, edge cases, and negative scenarios. * **Conduct Failure Scenario Handling and Experience Reviews** for critical programs and platforms to validate error handling, customer messaging, operational visibility, and handling of negative scenarios that may impact product experience. * **Define and maintain continuous assurance coverage** by working with the Test Squad to ensure automated testing reflects approved product constructs, customer journeys, and experience expectations, while progressively strengthening in-house capability to define, manage, and sustain assurance automation. * **Analyze assurance findings and operational signals**(test results, MORs, VoC, known issues), leveraging technical understanding, expert judgment, and **AI-enabled analysis** to identify potential defects, recurring issues, experience gaps, and emerging product risks. * **Support development of internal assurance capability** by contributing to automation definition, test scenario design, and adoption of analytics or AI-enabled approaches that strength