WIN Home Inspection
PropTech
Product/ApplicationSupportSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Product/Application Support Specialist at WIN Home Inspection. Skills: Customer support, Application expertise. Apply business and application knowledge. Become a Subject Matter Expert”
What You'll Achieve.
User satisfaction
Industry & Context.
Analytical skills; Problem-solving skills
Rotational shift schedule
What They're Looking For.
Must Have
2 - 5 years of experience in supporting business applications on cloud-based platforms, Exceptional ability to provide user support, Guide users in understanding and utilizing application features, Open to working in a rotational shift schedule, Interest in continually learning new technologies, applications, and skills, Excellent analytical and problem-solving skills, Focus on user experience, Outstanding verbal and written communication skills in English, Ability to explain complex concepts in simple terms, Work ethic, High integrity, Positive attitude towards supporting users
What You'll Do.
Apply business and application knowledge
Become a Subject Matter Expert
Support users by explaining application features
Help users navigate software
Address user queries effectively
Configure cloud-based business applications
Resolve issues promptly
Monitor ticketing system
Prioritize user requests
Resolve user requests
Focus on feature usage
Focus on business needs
Communicate issue resolutions clearly
Seek clarifications as needed
Maintain product feature guides
Maintain issue resolution documentation
Participate in rollout of new features
Participate in updates
Participate in application enhancements
Ensure users understand changes
Ensure users understand benefits
Collaborate with cross-functional teams
Provide insights on user challenges
Recommend improvements
How You'll Work.
Team & Collaboration
Cross-functional teams
Communication Scope
Verbal communication; Written communication; Explain complex concepts
Full Job Description
ABOUT THE PRODUCT/APPLICATION SUPPORT SPECIALIST: We are seeking a Product/Application Support Specialist to provide expert assistance to users of cloud-based business applications. This role emphasizes understanding the business functionalities and features of applications to guide users, troubleshoot usage issues, configure settings, and support updates. The ideal candidate is user-focused, knowledgeable in business applications, and skilled in delivering solutions that align with user and business needs. KEY DUTIES AND RESPONSIBILITIES: Apply business and application knowledge to become a Subject Matter Expert in various cloud-based software applications, websites, and intranet portals. Support users by explaining application features and functionalities, helping them navigate the software, and addressing queries effectively. Configure cloud-based business applications to meet user needs and resolve issues promptly with a high level of responsiveness. Monitor the ticketing system to prioritize and promptly resolve user requests, focusing on feature usage and business needs. Communicate issue resolutions clearly to stakeholders and seek clarifications as needed to ensure user satisfaction. Maintain product feature guides, FAQs, and issue resolution documentation in a ticketing and knowledge management system. Participate in the rollout of new features, updates, and application enhancements, ensuring users understand the changes and their benefits. Collaborate with cross-functional teams to provide insights on common user challenges and recommend improvements. REQUIRED QUALIFICATIONS: 2 - 5 years of experience in supporting business applications on cloud-based platforms. Exceptional ability to provide user support and guide users in understanding and utilizing application features. Open to working in a rotational shift schedule to meet global user needs. Strong interest in continually learning new technologies, applications, and skills. Excellent analytical and pro
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