Alfa Laval
Product&ApplicationSpecialistService
“Product & Application Specialist - Service at Alfa Laval. Skills: Product support, Technical support, Offer generation. Provide direct support. Support sales operations”
Industry & Context.
Problem solver
Occasional business travel, 10% per year travel
What They're Looking For.
Must Have
Engineering degree, 1 year practical experience, 1 year experience with Alfa Laval equipment, 4 years hands on experience, Experience technical customer service
Nice to Have
Hands on product and application experience, Electrician trade certification, Instrumentation & Control Technician certification, Millwright trade certification, Experienced FSEs
What You'll Do.
Provide direct support
Support sales operations
Handle complex quotations
Provide technical support
Provide product support
Solve technical concerns
Communicate with customers
Communicate with partners
Communicate with supply units
Communicate with colleagues
Support service sales
Prepare service agreements
Identify upgrade solutions
Propose upgrade solutions
Prepare complex offers
Participate in Sales handover
Support field service team
Ensure timely delivery
Work with supply units
Work with distribution centers
Ensure timely support
Check Quality Business System
How You'll Work.
Team & Collaboration
Working with colleagues; Across Alfa Laval group; Supply units; Distribution centers
Communication Scope
Verbal communication; Written communication
Applying for this Product & Application Specialist - Service role?
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