ProductAnalyst

ABOUT PIVOTAL HEALTH Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape. Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools. Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams. Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey. ABOUT THE ROLE We're looking for the first ever Product Analyst to sit at the center of how our business understands itself and improves over time. This role is on our Product team and works closely with Product, Analytics, Client Success, Finance, and Operations. You'll own the reporting and analysis that helps us track performance across our IDR (Independent Dispute Resolution) operations — win rates, collections, cash flow, and the operational drivers behind them. You'll build dashboards, investigate trends, and help teams understand not just what's happening, but why, and what to do about it. We're not looking for someone who generates reports and moves on. We want someone with a genuine business storytelling instinct — who thinks about what a client or vendor would care about given a specific problem, chooses the right things to investigate, and connects systems thinking to the numbers. The best work in this role closes the loop: here's what the data shows,