Kaseya
Software
ProductAnalyst-260207-2
Neural analysis suggests this role is
optimal for Mid candidates.
“Product Analyst - 260207-2 at Kaseya. Skills: Oracle Fusion ERP functional support, L2 production support, Finance, ERP implementation / support. L2 Production Support – Oracle Fusion ERP. Provide L2 functional support for Oracle Fusion Financials: GL, AP, AR, FA, CM, SLA, AP, PO”
What You'll Achieve.
ensuring system stability; accurate accounting flows; SLA adherence
Industry & Context.
Structured problem‑solving; root‑cause analysis; functional troubleshooting; impact analysis
What They're Looking For.
Must Have
5-8 years of Oracle Fusion ERP functional experience, Minimum 2+ years in L2 production support, Prior experience in Finance or ERP implementation / support roles, Exposure to quarterly upgrades and regression testing, Bachelor’s degree in Finance, Accounting, Computer Science, IT, Engineering, or related field
Nice to Have
Basic exposure to H2R transactions is a plus, Oracle Cloud Financials Certified, Oracle Fusion (ERP) certifications
What You'll Do.
L2 Production Support – Oracle Fusion ERP
Provide L2 functional support for Oracle Fusion Financials: GL
Support P2P flows including procurement
Assist in R2R activities such as period close
reconciliation issues
apply configuration/data fixes
or escalate appropriately
Incident Management & SLA Compliance
and resolve tickets within defined SLAs
Classify issues correctly (data
Provide clear resolution notes
and closure summaries
Functional Analysis & Troubleshooting
Validate setups related to COA
Perform impact analysis for defects
and Oracle quarterly updates
Support integration issue analysis (OIC / inbound‑outbound feeds) from a functional standpoint
Documentation & Controls
Execute regression and bug‑fix testing during releases
and support documentation
Ensure compliance with internal controls and SOX requirements
How You'll Work.
Team & Collaboration
Collaboration & Escalation; Work closely with: Lead ERP Analyst; Technical / OIC teams; Business users (Finance, AP, Procurement); Oracle Support (SRs); Escalate design gaps and recurring issues with clear evidence and recommendations
Communication Scope
structured ticket documentation and communication
Full Job Description
About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success. Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide. Founded in 2000, Kaseya has built a culture centered around innovation, accountability, and results. We are a high-growth, high-performance organization that values individuals who are driven, adaptable, and committed to delivering exceptional outcomes for our customers and teammates alike. At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar. As Product Analyst – Oracle Fusion Cloud Applications, you are responsible for Oracle Fusion L2 functional support across Finance (R2R), Procurement (P2P), and limited H2R touchpoints, ensuring system stability, accurate accounting flows, SLA adherence, and effective collaboration with business and IT teams. This role focuses on incident triage, root‑cause analysis, configuration validation, data fixes, and functional troubleshooting, working closely with Leads, Technical teams, and Oracle Support. Key Responsibilities L2 Production Support – Oracle Fusion ERP Provide L2 functional support for Oracle Fusion Financials: GL, AP, AR, FA, CM, SLA, AP, PO Support P2P flows including procurement, invoicing, payments, and approvals. Assist in R2R activities such as period close, reconciliation issues, and posting failures. Analyze incidents, identify root cause, apply configuration/data fixes, or escalate appropriately. Incident Management & SLA Compliance Acknowledg
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