Amazon (China) Holding Company Limited
E-Commerce
ProdCompAssc-TSE,RISCOps
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Prod Comp Assc - TSE, RISC Ops at Amazon (China) Holding Company Limited. Skills: Seller compliance, Operational excellence, Process transformation. Deliver professional advisory services. Conduct direct seller engagement”
What You'll Achieve.
Build sustainable compliance capabilities; Improve seller compliance
Industry & Context.
Identify capability gaps; Investigate root causes; Provide tailored solutions; Root cause analysis; Data-driven recommendations
What They're Looking For.
Must Have
1+ years of data-driven business operations processes experience, Knowledge of Microsoft Office applications, Experience in a training role, Experience with analytical skills, Experience communicating clearly and concisely with leadership, Speak, write, and read fluently in English
Nice to Have
Bachelor's degree in Law, 1+ years of Product Safety & Compliance Law experience, Experience working with global cross-functional teams, Speak, write, and read fluently in Japanese, Experience in Account Management, Experience in Vendor Management, Experience in Business Development, Experience in Consulting
What You'll Do.
Deliver professional advisory services
Conduct direct seller engagement
Develop approaches to address systemic compliance
Perform root cause analysis
Drive cross-team process improvement initiatives
Contribute seller insights
How You'll Work.
Team & Collaboration
Internal program teams; Ops teams; Account Management; Seller Support; Cross-functional teams; Stakeholders
Communication Scope
Effective communication; Clear and concise communication; Sophisticated training materials; Communicate complex topics
Process & Methodology
Process transformation, Strategic initiatives
Full Job Description
ACS is a transformative initiative that builds seller compliance capabilities, eliminates guesswork behind document rejections, and provides human expertise for cases requiring guidance or judgment - real-time consultation, repeat denied appeals, and documentation edge cases. The program operates through two pillars: Professional Advisory delivers proactive 1:1 coaching and on-demand expert access via Seller Assistant Live Chat, WeChat and Zoom; Express Resolution guarantees 1-calendar-day document review turnaround for FBA and high-velocity product cases. You will collaborate internally with program and Ops teams across TSE, AGS, Account Management and Seller Support to deliver specialized compliance expertise that bridges complex regulations and global seller growth. Your focus will be on building seller compliance capabilities, resolving ambiguous policy interpretation cases and driving operational excellence across ACS service delivery. Key job responsibilities - Deliver professional advisory services through proactive 1:1 compliance coaching to high-contact sellers; identify capability gaps, investigate root causes and provide tailored solutions to build sustainable compliance capabilities. - Conduct direct seller engagement including hosting roundtables and training sessions; customize training content; adapt presentation style to audience needs; handle complex Q&A sessions; innovate training methodologies and approaches. - Develop approaches to address systemic compliance gaps; create and maintain workflows and SOPs; architect process frameworks; lead process transformation initiatives and develop scalable solutions across regions. - Perform root cause analysis on compliance issues; develop data-driven recommendations and action plans to improve seller compliance experience; take ownership of complex projects and workflows. - Drive cross-team process improvement initiatives and solution implementation; influence stakeholders and drive strategic initiatives. -
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