KONE
Finance
ProcurementPlatformSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Procurement Platform Specialist at KONE. Act as primary link between customers. Communicate with customers regarding portal requirements”
Industry & Context.
permanent resident or citizen of Australia or New Zealand
What They're Looking For.
Must Have
3+ years’ experience in a similar position, Previous experience using procurement platforms
Nice to Have
Team leader experience an advantage
What You'll Do.
Act as primary link between customers
Communicate with customers regarding portal requirements
Facilitate onboarding of new customer portals
Provide progress updates on portal onboarding
Support portal team with configuration
Monitor and report portal performance issues
Communicate aged invoice issues
Contribute to process improvements
How You'll Work.
Team & Collaboration
work with multiple stakeholders
Communication Scope
Excellent communication skills
Full Job Description
* **Great benefits and remuneration** * **Parking onsite and free gym access** * **Career progression opportunities within a global organisation** **At KONE, you 'll find innovation that goes somewhere.** We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play. **Our work will take you in different directions.** KONE is seeking a **Procurement Platform Specialist** to join our **Finance** team based in **Mascot, NSW**. In this role, you will be the key link between our customers and our digital service portals, ensuring a smooth, accurate, and positive experience at every step. **What will you be doing?** * Act as the primary link between customers, internal teams, Accounts Receivable (AR), and the KONE Business Services (KBS) Portal Team for all portal‑related matters. * Communicate proactively and clearly with customers regrading portal requirements, updates and issue resolution. * Facilitate the onboarding of new customer portals by ensuring all setup requirements are completed properly and documented. * Provide regular progress updates on portal onboarding and escalate delays or technical issues when required. * Support the KBS Portal Team with the configuration and ongoing maintenance of local customer portals. * Monitor and report portal performance issues, recurring failures and customer pain points to ensure timely processing and minimised payment delays. * Communicate aged invoice issues caused by portal failures and coordinate corrective actions to expedite payment. * Contribute to process improvements that enhance efficiency, accuracy, and over-all customer satisfaction. **What are we looking for?** * 3+ years’ experience in a similar position. * Previous experience using procurement platforms. * Excellent communication skills and the ability to work with multiple stakeholders. * Strong orga
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