Verra Mobility
ProcessingSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Processing Specialist at Verra Mobility. Skills: Toll processing, Violation research, Client communication. Handle tolls and violations. Communicate with clients via email and phone”
Industry & Context.
Analytical thinking; Problem solving
What They're Looking For.
Must Have
Office environment experience, Administrative duties experience, Inbound mail processing experience, Auditing or review experience, Outbound mail processing experience, Data entry experience, Quality control experience, Basic Word proficiency, Basic Excel proficiency, Ability to use computers, Ability to use copiers, Ability to use scanners, Ability to use mail opening machine, Ability to navigate internet-based systems, Attention to detail, Quality driven, Problem solving ability, Analytical thinking, Excellent written communication skills, Excellent verbal communication skills, Aptitude for serving others, Flexibility for assisting others, Recognize and escalate problems
Nice to Have
Experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties
What You'll Do.
Handle tolls and violations
Communicate with clients via email and phone
Complete payments through online platforms
Research for missing details
Manage and process email inquiries
Research tolls and violations
Determine resolution status
Pay tolls and violations
Dispute tolls and violations
Refund tolls and violations
Review email processes
Update internal job wiki
Maintain process documentation
Assist with special projects
How You'll Work.
Communication Scope
Written communication; Verbal communication
Full Job Description
Position Overview: The Processing Specialist, in our Mesa Arizona Headquarters, is responsible for handling toll's & violations for rental & fleet clients, communicating via email and phone with clients, completing payments through online platforms, and researching for missing details in a high-volume processing environment. This position will require strong attention to detail, a high level of quality and accuracy, and time management skills. Essential Responsibilities: Manage and process a high volume of email inquiries, including payment processing, liability reassignment, violation research, image requests, paper processing, dispute handling, and system data entry updates. Clear and concise communication with internal and external clients via email and phone. Research tolls & violations within iFACS for TollKeeper, PlatePass, and Viologics clients to determine a resolution status including paying, disputing, changing liability, refunding, and more. Review and audit various email (inbox) processes and update internal job wiki/ dashboards. Maintaining process documentation and tracking. Assist with special projects from leadership on an as-needed basis. Qualifications: High School Diploma or equivalent Previous experience in an office environment performing administrative duties including inbound mail processing, auditing or review, outbound mail processing, data entry, quality control, and/or related administrative duties Strong PC skills including basic proficiency in Word and Excel Ability to use various equipment including computers, copier, scanner and mail opening machine Ability to navigate through internet-based system screens Strong attention to detail and quality driven The ability to problem solve using analytical thinking Excellent written and verbal communication skills Exceptional aptitude and flexibility towards serving and assisting others Able to recognize a problem and escalate to the appropriate team member for resolution Verra Mobility Values A
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