ProcessingAssistantIV

**Agency** Dept of Health and Human Services **Division** EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD **Job Classification Title** Administrative Specialist I (S) **Position Number** 60054471 **Grade** NC08 **About Us** The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence. **Description of Work** This position is housed at the in Kinston, NC. The selected candidate for this position reports directly to the Counselor-In-Charge, processes documents and completes requests for clerical work by the assigned counselors, Counselor-In-Charge, Lead Office Assistant, Other Office Support Staff, and Unit Manager. The primary purpose of this position is to provide administrative support to managerial, supervisory, professional, and para-professional staff located in this office for the purpose to assisting eligible persons with disabilities to achieve identified goals. The position is located in the Kinston office and provides direct and indirect clerical assistance to three counselors and other paraprofessionals and support staff in the office. Job responsibilities include the following: • Greeting visitors and callers courteously and professionally, to include contact with staff, vendors, other departments and the public • Using a multi-line phone system to answer and route calls to appropriate staff members • Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff • Receiving applications from clients, along with requesting and obtaining medical/treatment records • Documenting client information, interactions, and ser