Deutsche Telekom IT Solutions Slovakia
Information Technology And Services
ProcessSpecialistENTRYIT
“Process Specialist ENTRY IT at Deutsche Telekom IT Solutions Slovakia. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Monitor the Process chains (Customer steps) dashboards during the day and night. Evaluate possible customer business impact of incidents”
What You'll Achieve.
avoiding big customer business impact; avoiding big incidents
Industry & Context.
analytical thinking; independently troubleshoot incidents and help to solve them
willing to work 24/7, 12h shifts
What They're Looking For.
Must Have
secondary education, willing to work 24/7, 12h shifts
Nice to Have
Speak German at least on B2 level, speak English at least on B2 level
What You'll Do.
Monitor the Process chains (Customer steps) dashboards during the day and night
Evaluate possible customer business impact of incidents
Involve responsible technicians to solve the incidents
Communicate with technicians (Application Manager
Technical Solution Manager
collect information about changes
Organize and facilitate technical teleconferences
Attend meetings and inform all responsible technical teams about current status
How You'll Work.
Team & Collaboration
Communicate with technicians (Application Manager, Technical Solution Manager,. . . ); Organize and facilitate technical teleconferences; Attend meetings and inform all responsible technical teams about current status
Communication Scope
Love to communicate; Communicate with technicians; Organize and facilitate technical teleconferences; Attend meetings and inform all responsible technical teams about current status
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