Embry-Riddle Aeronautical University
Aviation and Aerospace Education
ProcessSpecialist
“Process Specialist at Embry-Riddle Aeronautical University. Skills: Process management, Cross-functional coordination, Vendor/stakeholder management, Operational metrics, Resource planning, Continuous improvement. Process high-volume student and organizational account transactions. Execute and validate complex refund batch files”
Industry & Context.
analytical; problem-solving; critical thinking skills
What They're Looking For.
Must Have
Associate degree or completion of an 18-month post–high school program in Accounting, Finance, Banking/Treasury, Business, or related field, 1–3 years of relevant work experience in accounting, finance, payment processing, refunds, invoicing, or student information systems required, Proficiency in Microsoft Office Suite, with Excel skills required, analytical, problem-solving, and critical thinking skills with attention to detail and accuracy, Excellent communication skills (verbal and written), customer service orientation, and interpersonal skills, organizational skills with the ability to manage high-volume, deadline-driven processes, Ability to work effectively in a team-oriented environment with diverse internal and external stakeholders
Nice to Have
Higher education experience involving payment processing, refunds, or student account systems strongly preferred
What You'll Do.
Process high-volume student and organizational account transactions
Execute and validate complex refund batch files
Post and reconcile electronic
and credit card payments
Process financial aid disbursements
special disbursements
Monitor and manage delinquent payment plans
Ensure compliance with federal
and institutional regulations
and third-party accounts
Identify and resolve discrepancies across payments
and distribute financial reports
Perform monthly and daily reconciliations
Maintain and audit system interfaces
Coordinate communication and issue resolution with students
Provide customer support
Support ad-hoc projects
How You'll Work.
Team & Collaboration
Ability to work effectively in a team-oriented environment with diverse internal and external stakeholders; Coordinate communication and issue resolution with students, parents, and internal/external departments
Communication Scope
Excellent communication skills (verbal and written); interpersonal skills
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