Amazon Logistica do Brasil
Fulfillment Operations Management, Fulfillment Center, transportation and logistics
ProcessSpecialist,AmazonCustomerExcellenceSystem(ACES)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Specialist, Amazon Customer Excellence System (ACES) at Amazon Logistica do Brasil. Skills: Process improvement, Quality assurance, Operational excellence. Be the Subject Matter Expert (SME) on all. Lead process integration efforts at Delivery Stations”
Industry & Context.
Root Cause Analysis
Travel up to 30%
What They're Looking For.
Must Have
Bachelor's degree, Travel up to 30% of the time, Experience with Lean/Six Sigma, Experience driving projects to improve operations, Data-oriented approach, using KPIs to measure, Advanced English
Nice to Have
Postgraduate degree, Experience in project management, Experience in operational logistics/supply chain, Experience in manufacturing, Experience in transportation, Experience in general management, Experience in an engineering role, Experience prioritizing and handling multiple assignments, Experience at Amazon
What You'll Do.
Be the Subject Matter Expert (SME) on all
Lead process integration efforts at Delivery Stations
Lead Continuous Improvement initiatives
Own and manage change on a granular
Perform audits to ensure continuous SOP adoption
Work with UTR and OTR teams to identify
Deliver the best possible service
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations teams; Learning teams; Finance teams; Supporting functions; Station teams; Last Mile team; Delivery Service Providers (DSP); Loss Prevention; Counterparts in other geographies
Process & Methodology
Project management
Full Job Description
As an ACES Process Manager, you will be the guardian of quality control at Earth's most customer-centric company! More specifically, you will be responsible for the adoption and continuous improvement of Standard Operating Procedures (SOPs) at Amazon Logistics (AMZL). We are Amazon's last mile delivery arm, delivering packages and smiles to our customers everyday. You will work with teams across Operations, Learning, Finance, and other supporting functions in order to find defects and opportunities, measure performance, and track changes. You are the Subject Matter Expert (SME) on all processes and are expected to catalog and share this expertise with your stakeholders in a clear and scalable manner. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you identify with having a disability, or other support need, please let me know if an accommodation/adjustment would be beneficial to you during the application, and hiring process. You may also reach the team directly by visiting this page: https://www.amazon.jobs/en/disability/global Key job responsibilities - Being the Subject Matter Expert (SME) on all operational processes; - Leading process integration efforts at our Delivery Stations (DS); - Leading Continuous Improvement initiatives using Lean Six Sigma tools like Kaizens, Root Cause Analysis, etc.; - Owning and managing change on a granular level; - Performing audits to ensure continuous SOP adoption and eliminate defects and deviations; - Work with teams both Under the Roof (UTR) and On the Road (OTR) to identify opportunities for improvement; - Make sure that we are always delivering the best possible service to our customers; A day in the life You will be working closely with all AMZL teams to offer support and expertise and gain an insight into bottlenecks and opportunities for improvement. Some of these teams include: - Station Ops; - Last Mile team/Delivery Service Providers (DSP); - Learning; - Finance; - HR; - L
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