NCS Australia
Information Technology And Services
ProcessRedesignSpecialist
“Process Redesign Specialist at NCS Australia. Skills: process redesign, business process improvement, operational excellence, end-to-end process re-engineering, Lean Six Sigma, stakeholder management, operational metrics, continuous improvement. Analysing, redesigning and improving end-to-end business processes across customer, operational, and enabling functions.. Understanding current ways of working, identify inefficiencies, and design future-state processes that are scalable, measurable and ”
What You'll Achieve.
scalable, measurable and aligned to business outcomes; sustainable change
Industry & Context.
root cause analysis
Valid work rights for Australia, Willingness to undergo a comprehensive background checking process, including probity and police checks
What They're Looking For.
Must Have
Extensive experience in process redesign, business process improvement or operational excellence roles within complex organisations., Demonstrated experience delivering end-to-end process re-engineering (As-Is to To-Be) across operational and/or transformation environments., Lean Six Sigma certification with hands-on application of DMAIC and continuous improvement methodologies., Capability in process mapping, root cause analysis and BPMN-based documentation using tools such as Signavio or equivalent., Proven ability to engage, influence and facilitate workshops with cross-functional stakeholders across business and technology teams., Experience working in transformation environments, including operational improvement and/or technology-led programs (e. g. ERP, CRM, ServiceNow, Salesforce)., Analytical mindset with experience defining and tracking process performance metrics and measurable business outcomes., Valid work rights for Australia, Willingness to undergo a comprehensive background checking process, including probity and police checks
Nice to Have
Lean Six Sigma certification (Green Belt Black Belt highly regarded), Experience in telecommunications or similarly complex service-based environments is desirable.
What You'll Do.
redesigning and improving end-to-end business processes across customer
and enabling functions.
Understanding current ways of working
identify inefficiencies
and design future-state processes that are scalable
measurable and aligned to business outcomes.
Operating at the intersection of process improvement and transformation delivery
ensuring that process design supports both day-to-day operations and the successful implementation of new platforms
systems and capabilities.
Working across operational process improvement initiatives as well as technology-led programs such as ERP
service management and data-driven transformation.
Leading end-to-end process redesign activities
using Lean Six Sigma techniques to identify root causes
eliminate inefficiencies and improve performance.
Facilitating workshops
producing high-quality process documentation in BPMN
defining measurable outcomes
and supporting the embedding of new processes into business operations to ensure sustainable change.
How You'll Work.
Team & Collaboration
Work closely with business stakeholders, delivery teams and technology partners.; Engage, influence and facilitate workshops with cross-functional stakeholders across business and technology teams.
Process & Methodology
transformation delivery
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