ProcessRe‑engineeringBusinessAnalyst

About us: At NCS Australia, we believe in doing technology services better. Our commitment to quality, focus on people, and willingness to challenge traditional thinking set us apart. Our team brings this belief to life by partnering with our clients and communities to make tomorrow together. We are committed to creating an environment that prioritises innovation, collaboration, and purposeful work. Our diverse team is empowered to make a meaningful impact with curiosity, creativity and resilience to shape better outcomes. Join us and accept the challenge of creating a better tomorrow We are seeking a Process Re‑engineering Business Analyst to join a Process Excellence team working within a technology‑led environment. This role is responsible for analysing existing business processes and designing improved future‑state processes that support technology delivery and business outcomes. The role sits at the intersection of process improvement and IT change, supporting initiatives where process redesign is required to enable or optimise technology solutions. You will collaborate with business and technology stakeholders to understand how work is currently performed, identify improvement opportunities, and help shape practical, scalable process designs. This role will suit a Business Analyst with proven process improvement experience who is comfortable working across IT teams and delivery environments, and who brings a pragmatic, collaborative approach to their work. ## Qualifications * Demonstrated experience as a Business Analyst or Process Analyst with a focus on process redesign, optimisation, or continuous improvement. * Experience working on technology or IT‑related initiatives, with an understanding of systems delivery and how processes align to technology outcomes. * Strong experience mapping and analysing end‑to‑end business processes and designing future‑state process models. * Hands‑on experience using process modelling tools or notations (e.g. Signavio, BPMN