ZEISS
ProcessOwner–ITChangeManagement(m/w/x)
“Process Owner – IT Change Management (m/w/x) at ZEISS. Skills: IT Change Management, ITIL, Process Owner, ServiceNow. Define global Change Management process. Maintain global Change Management process”
What You'll Achieve.
Ensure a uniform, risk-aware, and efficient process; Enable controlled, transparent changes with minimal business disruption; Ensure compliance with global guidelines, standards, and compliance requirements; Ensure unified communication; Ensure clear escalation paths; Promote process understanding; Promote compliance
Industry & Context.
Strong analytical skills; Understanding of process design
What They're Looking For.
Must Have
Experience in IT Service Management, Experience as Process Owner in IT Change Management, Knowledge in ITILv3 and/or ITIL4 (Change, Incident, Problem, Configuration), Experience with ServiceNow (Change Management Modul), Experience with Signavio process modeling, Strong analytical skills, Understanding of process design, Understanding of process metrics, Ability to structure complex technical and organizational contexts, Ability to communicate complex technical and organizational contexts understandably, Excellent communication skills, Excellent assertiveness skills, Very good English skills
Nice to Have
Experience in international company structures, German language skills
What You'll Do.
Define global Change Management process
Maintain global Change Management process
Continuously develop global Change Management process
Ensure compliance with global guidelines
Consolidate existing Change processes
Coordinate with other Process Owners
Identify optimization potentials
Identify automation potentials
Develop multi-year process roadmap
Ensure process mapping in ServiceNow
Ensure process modeling in Signavio
Support internal audits
Support external audits
How You'll Work.
Team & Collaboration
Close coordination with other Process Owners; Close coordination with business departments; Close collaboration with Corporate Change Manager; Close collaboration with Service Owners; Close collaboration with MCAB members; Close collaboration with Service Desk; Collaboration in global, interdisciplinary teams
Communication Scope
Communicate complex technical and organizational contexts understandably; Excellent communication skills; Excellent assertiveness skills; Ensure unified communication
Applying for this Process Owner – IT Change Management (m/w/x) role?
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