ZEISS
ProcessOwner–ITChangeManagement(m/w/x)
Neural analysis suggests this role is
optimal for Mid candidates.
“Process Owner – IT Change Management (m/w/x) at ZEISS. Skills: IT Change Management Process Ownership, ITIL, ServiceNow, Signavio, Process Improvement, Global Process Governance. Global conception, further development, and governance of the ITIL-based Change Management process. Ensuring a uniform, risk-aware, and efficient process for changes to IT services and infrastructures”
What You'll Achieve.
Ensure a uniform, risk-aware, and efficient process for changes to IT services and infrastructures; Ensure compliance with group-wide guidelines, standards, and compliance requirements; Ensure process performance through KPIs; Ensure data quality and reporting; Promote process understanding and compliance
Industry & Context.
Strong analytical skills; Understanding of process design and process metrics; Ability to structure complex technical and organizational contexts
What They're Looking For.
Must Have
Experience in IT Service Management, Experience as a Process Owner in IT Change Management according to ITIL in an international company, Knowledge of ITILv3 and/or ITIL4 (Change, Incident, Problem, Configuration), Experience working with ServiceNow (Change Management module), Experience with process modeling in Signavio, Strong analytical skills, Understanding of process design and process metrics, Ability to structure and communicate complex technical and organizational contexts, Strong communication and assertiveness skills in global, interdisciplinary teams, Very good English skills in spoken and written, German language skills are an advantage
Nice to Have
Experience in international corporate structures, Experience with ISO 27001
What You'll Do.
and governance of the ITIL-based Change Management process
and efficient process for changes to IT services and infrastructures
and continuous development of the global Change Management process according to ITIL
Ensuring compliance with group-wide guidelines
and compliance requirements (e.g.
Consolidation of existing Change processes (Infrastructure / SAP) into a globally uniform
Close coordination with other Process Owners and specialist departments
Identification of optimization and automation potential
Development of a multi-year process roadmap
Definition and steering of KPIs for process performance
Ensuring the mapping of the Change process in ServiceNow
Ensuring process modeling in Signavio
Responsibility for data quality and reporting
Close cooperation with Corporate Change Manager
Ensuring uniform communication and clear escalation paths
Development and execution of trainings
Support with internal and external audits (e.g.
How You'll Work.
Team & Collaboration
Close coordination with other Process Owners and specialist departments; Close cooperation with Corporate Change Manager, Service Owners, MCAB members, and Service Desk; Ensuring uniform communication and clear escalation paths; Strong communication and assertiveness skills in global, interdisciplinary teams
Communication Scope
Ability to communicate complex technical and organizational contexts; Strong communication and assertiveness skills in global, interdisciplinary teams; Ensuring uniform communication
Process & Methodology
Development of a multi-year process roadmap
Full Job Description
Willkommen bei ZEISS – einem Unternehmen, das Innovation und Verantwortung vereint! Unsere Corporate Bereiche sind vielfältig und tragen entscheidend zur strategischen Ausrichtung und zum nachhaltigen Erfolg der ZEISS Gruppe bei. Als Global Process Owner Change Management verantworten Sie die globale Konzeption, Weiterentwicklung und Governance des ITIL-basierten Change-Management-Prozesses innerhalb der Corporate IT. Das Ziel ist es, einen einheitlichen, risikobewussten und effizienten Prozess sicherzustellen, der Änderungen an IT-Services und -Infrastrukturen kontrolliert, transparent und mit minimaler Beeinträchtigung des Geschäftsbetriebs ermöglicht. ## Ihre Rolle * Definition, Pflege und kontinuierliche Weiterentwicklung des globalen Change-Management-Prozesses gemäß ITIL sowie Sicherstellung der Einhaltung konzernweiter Richtlinien, Standards und Compliance-Vorgaben (z. B. ISO 27001) * Zusammenführung bestehender Change-Prozesse (Infrastruktur / SAP) zu einem global einheitlichen, rollenbasierten Prozess und enge Abstimmung mit anderen Process Ownern und Fachbereichen * Identifikation von Optimierungs- und Automatisierungspotenzialen, Entwicklung einer mehrjährigen Prozess-Roadmap sowie Definition und Steuerung von KPIs zur Prozessleistung * Sicherstellung der Abbildung des Change-Prozesses in ServiceNow und der Prozessmodellierung in Signavio, inklusive Verantwortung für Datenqualität und Reporting * Enge Zusammenarbeit mit Corporate Change Manager, Serviceverantwortlichen, MCAB-Mitgliedern und Service Desk zur Sicherstellung einer einheitlichen Kommunikation und klarer Eskalationswege * Entwicklung und Durchführung von Trainings sowie Unterstützung bei internen und externen Audits (z. B. ISO 27001) zur Förderung von Prozessverständnis und Compliance ## Ihr Profil * Erfahrung im IT Service Management, bevorzugt in internationalen Unternehmensstrukturen * Einschlägige Erfahrung als Process Owner im Umfeld IT Change Management nach ITIL in einem internationalen
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