Greencross Pet Wellness Company
Information Technology And Services
ProcessOptimisationAnalyst(PIMSSolution)
“Process Optimisation Analyst (PIMS Solution) at Greencross Pet Wellness Company. Skills: process improvement, project coordination, stakeholder engagement. Analyse current workflows. Streamline and document new processes”
What You'll Achieve.
clinics are ready, supported, and set up for success; smooth rollout and adoption across clinics; Drive Readiness, Testing & Rollout Success; Track Progress & Drive Continuous Improvement; keep the program on track
Industry & Context.
identify gaps and inefficiencies; identify risks, issues and opportunities; propose practical solutions
What They're Looking For.
Must Have
Experience in project coordination, implementation or process improvement roles, organisational and time management skills, Confidence working across multiple stakeholders and priorities, Excellent communication and documentation skills, Proficiency with Microsoft Office (Excel, Word, PowerPoint)
Nice to Have
Experience with PIMS or similar systems, Exposure to healthcare, veterinary or multi-site operations, Experience supporting system rollouts or transformation programs
What You'll Do.
Analyse current workflows
Streamline and document new processes
Map current-state workflows
Identify gaps and inefficiencies
Develop future-state processes
Create and maintain SOPs
Maintain process documentation
issues and opportunities
Maintain process artefacts
Maintain improvement logs
Support requirements testing
Support QA validation
Support readiness checks
Validate processes against system functionality
Validate processes against operational needs
Coordinate rollout activities
Coordinate deployment logistics
Coordinate site readiness
Track rollout progress
Support cross-functional teams
Monitor progress across streams
Propose practical solutions
Support ongoing process improvement
How You'll Work.
Team & Collaboration
Collaborate to streamline and document new processes; Work closely with project teams; Work with clinical leaders; Work with support office stakeholders; Engage with stakeholders across regions; Engage with stakeholders across departments; Engage with stakeholders across clinic teams; Support cross-functional teams; Ensure alignment between technical teams and operational users
Communication Scope
Excellent communication skills; Deliver clear communications on process updates; Deliver clear communications on rollout activities
Process & Methodology
project coordination, implementation, tracking milestones, tracking deliverables, tracking rollout progress, monitoring risks, monitoring issues, monitoring dependencies, monitoring progress
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