Trade Republic
FinTech
ProcessOperationsSpecialist
Neural analysis suggests this role is
optimal for Mid candidates.
“Process Operations Specialist at Trade Republic. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management, Operational metrics, Resource planning, Continuous improvement”
What You'll Achieve.
Reduce aged ticket reduction; Improve deflection rate; Recover SLA; Improve agent productivity
Industry & Context.
Root cause analysis
Relocation support provided
What They're Looking For.
Must Have
3-5 years operations experience, Brokerage operations experience, Trading operations experience, Customer service operations experience, Process redesign track record, Automation experience, Customer service exposure, Ticket operations exposure, Analytical mindset, Pull own data, Build dashboards, Root cause analysis, Clear written communication
Nice to Have
Brokerage experience preferred, Trading experience preferred, Customer service operations experience preferred, Adjacent backgrounds welcome, Payments ops background welcome, Banking ops background welcome, Exchange ops background welcome, Measurable impact in process redesign, High-volume environment exposure
How You'll Work.
Team & Collaboration
Cross-functionally with Engineering; Cross-functionally with Product; Cross-functionally with Market Ops; Cross-functionally with Compliance
Communication Scope
Brief leadership; Align stakeholders
Full Job Description
Please note that this position is based in Berlin, Germany - relocation support is provided if required. THE BEST WORK OF YOUR CAREER Trade Republic is the largest savings platform in Europe - we operate in 18 countries, serving +10 million customers who trusted us with over 150B in assets. But we’re striving for more. We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions. WHAT YOU’LL BE DOING You'll be part of the Brokerage Operations team within Wealth Experience. We're the engine room behind every trade, settlement, and customer escalation on our brokerage product. As we scale into new markets and launch new features, we need someone who can independently own structural improvements to our operations and customer service.Your responsibilities will include: Own end-to-end process design and improvement across brokerage operations: ticket handling, escalations, dispute resolution, BPO workflows Identify root causes behind ticket inflow and SLA breaches, then build durable fixes Design and build automation flow to deflect, route, and resolve customer interactions at scale Partner with BPO partners to translate process changes into agent-ready playbooks and measure impact Work cross-functionally with Engineering, Product, Market Ops, and Compliance to unblock operational gaps Define and track success metrics — aged ticket reduction, deflection rate, SLA recovery, agent productivity WHAT WE'RE LOOKING FOR 3 - 5 years of operations experience, ideally in brokerage, trading, or customer service operations. Adjacent backgrounds (payments ops, banking ops, exchange ops) also welcome Proven track record of process redesign with measurable impact (reduced inflow, deflection, SLA recovery) Hands-on automation experience: n8n, Zapier, Ma
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