Roche
ProcessOperationsCoordinator-InformationSecurityGovernance
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“Process Operations Coordinator - Information Security Governance at Roche. Skills: Process Operations, ServiceNow, Stakeholder Coordination. Monitor delivery of critical artifacts for process flow. Facilitate Security Expert Review Triage process”
What You'll Achieve.
Ensure process deliverables are triggered on time; Ensure users are supported; Ensure reporting is accurate; Ensure security processes are understood, automated, and data-driven; Ensure user experience is smooth; Ensure data is reliable; Provide enterprise visibility into information risk posture; Drive delivery outcomes
Industry & Context.
Analytical Problem Solving; Systems Thinking
What They're Looking For.
Must Have
3–5 years of hands-on experience in Business Process Support or Operations, specifically managing technical applications or workflow automations, Demonstrated experience in "chasing" deliverables and managing triage or ticket-based workflows in a global environment, Proven track record of coordinating with technical teams (developers) and non-technical business users, Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field, Operational Rigor: A "Chef d’Orchestre" mindset—meticulous about timing, follow-ups, and ensuring all parties meet their deadlines, Analytical Problem Solving: Ability to leverage data products to create operational reports and find creative solutions to user issues without compromising process integrity, Systems Thinking: Ability to understand how a single operational delay impacts downstream security posture across the entire organization, Intermediate proficiency in Low-Code/No-Code environments and Data Visualization tools (e.g., Google Apps Script, Snowflake, Thoughtspot, or Tableau), Foundational knowledge of ServiceNow GRC/IRM and ITSM modules, Notions of Information Security principles and data privacy, Communication: ability to build trust and explain complex technical process requirements to a diverse global audience, Coordination & Influence: Ability to drive delivery outcomes across cross-functional teams without direct authority, Thriving in Ambiguity: Ability to navigate complexity, manage ambiguity, and drive clarity in delivery
Nice to Have
Experience working in regulated industries (pharmaceutical, biotechnology, healthcare, or similar) is a plus, Innovation Mindset: Intellectual curiosity and a passion for applying GenAI/LLMs to improve productivity and automate manual tasks
What You'll Do.
Monitor delivery of critical artifacts for process flow
Facilitate Security Expert Review Triage process
Coordinate assignment of Advisors for reviews
Monitor end-to-end process execution
Address bottlenecks proactively
Manage and maintain service request management tool
Clarify process expectations for end-users
Resolve user issues related to processes
Manage incident tickets and provide support
Identify root causes and coordinate fixes
Support Information Security Coordinator network
Maintain and optimize operational tools
Monitor tool-driven process flows
Identify process dysfunctions or mis-use
Track implementation of selected controls
Report on global status to leadership
How You'll Work.
Team & Collaboration
Represent team in process discussions with cross-functional stakeholders; Work closely with IRM Platform Management team; Coordinate with technical teams (developers); Coordinate with non-technical business users
Communication Scope
Explain complex technical process requirements to diverse global audience
Process & Methodology
Lifecycle Management
Full Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters. ### ### The Position The**Information Security & Privacy By Design****** team is the engine behind Roche’s security governance. We design, deliver, and support the digital frameworks that protect our organization, including******IRAAM** (Information Risk Assessment And Mitigation), **PETRA**(Policy Exceptions Tool for Risk Asse ssment ), **OIA (** Outsourcing Impact Assessment), and our cutting-edge **GenAI security agents.** As a **Process Operations Coordinator** , you are the "Chef d’Orchestre" of our technical execution. Your mission is to facilitate the seamless flow of our security frameworks, ensuring that process deliverables are triggered on time, users are supported, and reporting is accurate. You are the operational backbone that ensures our security processes are not just defined, but are actively understood, automated, and data-driven. You are a proactive facilitator who enjoys "connecting the dots" between complex technical systems and human workflows. You believe that security governance only works when the user experience is smooth and the data is reliable. ## **Description of the Area** ## The Information Security & Privacy By Design team makes Roche’s **information security governance** accessible through actionable processes. The capabilities we provide enable Roche to identify, assess, monitor, and mitigate information risks, manage regulatory compliance, and oversee third-party and personal data processing risks. Our processes are primarily instantiated in the **ServiceNow IRM Platform**. We w
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