Trade Republic
ProcessOperationsAssociate-CustomerResolution
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Operations Associate - Customer Resolution at Trade Republic. Skills: process management, cross-functional coordination, operational metrics. Manage and resolve high-priority regulator requests. Resolve complex customer issues”
What You'll Achieve.
build scalable, automated processes; meet the requirements of regulators; enhance the customer experience; build a lasting, positive future
Industry & Context.
analytical skills; data-driven mindset; solid organizational skills
relocation support is provided
What They're Looking For.
Must Have
Fluent with English, both verbal and written communication
Nice to Have
Prior experience in a fintech, bank, investment/ brokerage firm, Understanding of SQL, expertise with N8N, High degree of proficiency in one or more of the following languages: Italian, Spanish, German
What You'll Do.
Manage and resolve high-priority regulator requests
Resolve complex customer issues
Identify problems and implement long-term solutions
Define detailed functional requirements for new processes
Implement enhancements on existing processes
Monitor performance dashboards
Write SQL queries for deep-dive analysis
How You'll Work.
Team & Collaboration
Pro-actively chase other teams within Operations; collaborating with various internal teams; aligns with colleagues and collaborates on impactful outcomes
Communication Scope
Fluent with English, both verbal and written communication
Full Job Description
Please note that this position is based in Berlin, Germany - relocation support is provided if required. THE BEST WORK OF YOUR CAREER Trade Republic is the largest savings platform in Europe - we operate in 18 countries, serving +10 million customers who trusted us with over 150B in assets. But we’re striving for more. We have a bold mission to empower everyone to build wealth with easy, safe, and free access to financial systems. You will have the opportunity to grow your career by collaborating with a team of outstanding talents and state of the art technology to build a lasting, positive future for millions. WHAT YOU’LL BE DOING The Customer Resolution team is a highly skilled, central unit within Operations, dedicated to managing and resolving the company's most critical and complex cases. This team serves as the single point of contact for urgent regulator requests and complaints, owning the end-to-end process from intake to final reply. The team's current focus is to build scalable, automated processes that meet the requirements of regulators like BaFin across all international markets. By using a data-driven approach and collaborating with various internal teams, they don't just solve problems, they build long-term, automated solutions to enhance the customer experience. Your responsibilities will include: Manage and resolve high-priority regulator requests and complaints within deadlines Pro-actively chase other teams within Operations in order to resolve complex customer issues that require cross-functional collaboration Identify problems and implement long-term solutions for frequently occurring issues Hands-on support in defining detailed functional requirements for new processes and implementing enhancements on existing processes Monitor performance dashboards to identify trends and write SQL queries for deep-dive analysis WHAT WE'RE LOOKING FOR Bachelor's degree or higher in Business, Economics, or a similar field Prior experience in a fintech, bank, in
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