ProcessManager(m/f/d)

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services. Purpose Performs tasks related to the respective production processes. Coordinates and controls processes according to valid standards in order to increase the efficiency of service activities and customer satisfaction. Designs and produces internal and external reports related to process management. Coordinates and organizes activities related to daily operational tasks and small team projects on a regular basis. Provides active on-site support, training, and development activities for other colleagues. Identifies gaps and deviations in existing processes and instructions and actively defines and implements improvements. Ensures governance of process management within the unit or company. Proposes and implements changes in processes or sub-processes according to valid standards in order to increase the efficiency of service activities. Provides consultancy in assigned processes. Prepares and controls optimization measures related to processes and reporting. WHAT WILL YOU DO: * Challenge the quality of production processes to ensure Zero Outage targets * Manage teleconferences with all required participants to coordinate actions related to process topics * Manage continual service improvement activities to increase customer satisfaction * Manage process-related projects to ensure Continuous Improvement on DTAG level * Lead and build respective process communities to increase awareness to expected levels * Manage align