ProcessManagerBilling&Dunning

Vattenfall is one of Europe’s largest producers and retailers of electricity and heat. Our main markets are Sweden, Germany, the Netherlands, Denmark, and the UK. The Vattenfall Group has approximately 21 000 employees. We have been electrifying industries, powering homes and transforming life through innovation for more than 100 years. Are you ready to play a key role in building scalable and reliable processes that support the growth of E-Mobility across Europe? Join Vattenfall InCharge as a Process Manager Billing & Dunning. At Vattenfall, our Business Unit E-Mobility is rapidly scaling public charging solutions across Europe. As the market evolves from expansion to mass adoption, strong end-to-end processes, a consistent customer experience, and financial reliability are becoming critical success factors. In this role, you take full ownership of the European billing and dunning process. You operate at the intersection of strategy and execution, connecting stakeholders across operations, finance, and customer service. You translate local needs into clear priorities, act as the single point of accountability, and drive standardisation, digitalisation, and continuous improvement across markets. At the same time, you lead international decision-making and ensure consistent rollout of process changes across Europe. What will you do? * Own and steer the end-to-end European billing and dunning process * Monitor and improve performance using KPIs such as first-time-right, lead time, and quality * Drive and implement improvements to achieve operational excellence * Define, standardise, and safeguard processes and governance * Translate strategy into scalable initiatives and concrete improvements * Lead international decision-making on process changes * Roll out process improvements consistently across European markets * Drive digitalisation, automation, and the development of self-service solutions ## Qualifications Who are you? You are a strong and independent process p