FC Global Services India LLP (First Citizens India)
ProcessManagerAutomation
“Process Manager - Automation at FC Global Services India LLP (First Citizens India). Skills: automation, process management, RPA, AI, Machine Learning. Identify, assess and prioritize automation opportunities across business units. Conduct process discovery workshops and document As-Is and To-Be process flows”
What You'll Achieve.
enhance efficiency; strengthen controls; improve client experience; standardize processes; improve governance; scale automation solutions; drive automation adoption; improve operational maturity; identify automation opportunities; gathering and translating business requirements into technical solutions; managing end-to-end bot delivery; ensuring maximum value realization from Robotic Process Automation (RPA) investments; streamline complex workflows; improve operational efficiency; drive process streamlining/optimization opportunities; cost savings; efficiency gains
Industry & Context.
highly analytical; issue triaging and root cause analysis; Ability to interpret logs, debug issues and understand bot failure patterns
What They're Looking For.
Must Have
10+ years of experience driving automation or system delivery, with a track record of driving change and solution delivery, Perform process feasibility analysis and automation suitability assessment, Validate exception handling scenarios and edge cases, Facilitate UAT sessions and obtain business sign-off, Maintain automation pipeline, Provide business impact analysis including cost savings and efficiency gains, Collaborate with cross-functional teams (Tech, IT, Risk), Create frameworks for AI training and skill development for internal teams, understanding of RPA tools such as Automation Anywhere, UiPath, Blue Prism or similar platforms, Knowledge of bot architecture, credential vaults, control room and scheduling, Ability to interpret logs, debug issues and understand bot failure patterns, Experience working with APIs, databases (SQL) and integration workflows, Familiarity with ETL concepts and system interfaces, Knowledge of Agile/Scrum methodologies and tools like Jira, Understanding of infrastructure environments (Dev, UAT, Prod), Experience in AI/ML, intelligent automation, and data engineering
Nice to Have
Graduate in Computer Science, AI, Machine Learning & Exposure to cloud platforms is a plus
What You'll Do.
assess and prioritize automation opportunities across business units
Conduct process discovery workshops and document As-Is and To-Be process flows
Prepare Business Requirement Documents (BRD) and detailed Jira user stories
Define automation solution design in collaboration with RPA developers and architects
Manage sprint planning
backlog grooming and release planning
Track bot development lifecycle from ideation to production deployment
Ensure adherence to security
and governance standards
Monitor bot performance
time saved metrics and production stability
Coordinate production support
issue triaging and root cause analysis
Drive stakeholder communication and executive reporting dashboards
upgrade and enhancement initiatives
Establish automation best practices and standard documentation templates
How You'll Work.
Team & Collaboration
partner closely with US and India leadership; collaborate with cross-functional stakeholders across operations; works in close partnership with US and India Operations leadership; collaborate with cross-functional teams (Tech, IT, Risk); Partners: Sr. Manager/ Managers, SME, Leads and cross-functional teams
Communication Scope
Drive stakeholder communication and executive reporting dashboards
Process & Methodology
Manage sprint planning, backlog grooming and release planning, Track bot development lifecycle from ideation to production deployment, Lead bot migration, upgrade and enhancement initiatives
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