Gopuff
Process Leads
ProcessLead
Neural analysis suggests this role is
optimal for Lead candidates.
“Process Lead at Gopuff. Skills: Process management, Cross-functional coordination, Vendor management, Stakeholder management, Operational metrics, Resource planning, Continuous improvement. Pack orders. Receive inbound inventory”
Industry & Context.
Troubleshoot defects; Root cause analysis
Handle tobacco, Handle nicotine, Handle alcohol, Work in freezer
What They're Looking For.
Must Have
2 years internal Gopuff experience, 2+ years leadership experience, 1+ years improving processes, Ability to work peak hours, Availability to support facility weekends, Ability to stand, bend, reach, walk, Ability to lift up to 49 pounds
Nice to Have
ServeSafe Certification
What You'll Do.
Receive inbound inventory
Support associate team
Quarterback associate activities
Direct associate activities
Ensure checklist completion
Oversee facility operations
Oversee delivery processes
Develop new associates
Manual intervention driver routing
Manual intervention dispatching
Execute shelf move activities
Execute site-specific projects
Conduct new hire onboarding
Conduct food safety audits
Conduct cleanliness audits
Conduct damage audits
Conduct expiry process audits
Assist meeting performance objectives
Manage inventory accuracy
Root cause analysis defects
Work in freezer locations
How You'll Work.
Team & Collaboration
Cross-functional teams; Site leadership; Regional leadership; Live monitoring
Full Job Description
## Description Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first. Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks. Responsibilities: -Pack orders and receive inbound inventory during low vol / min staffed periods -Completing ICQA in low vol / min staffed periods - Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product -Quarterback and direct all associate activities during the shift -Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance -Ensure completion of close/open checklists for OA team -Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed -Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift) -Manual intervention of driver routing & dispatching. -Shelf move activities (for reorganization & backstock) -Execute all site-specific projects or initiatives (including but not limited to
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