ADCI
Technology
ProcessLead(Arabic),AlexaShoppingOperations
“Process Lead (Arabic), Alexa Shopping Operations at ADCI. Skills: Process leadership, Arabic language, Operational metrics. Manage process escalations. Drive data analysis”
Industry & Context.
Problem-solving; Process improvement
What They're Looking For.
Must Have
Graduation in Arabic, 3+ years relevant experience, Excellent English and Arabic, Analyze and interpret SOPs, Problem-solving skills, Identify and implement process improvements, Guide and mentor associates, Collaborate with cross-functional teams, Understand multiple SOPs, Ensure adherence to processes, Develop actionable implementation plans, Lead process improvement initiatives, Work in fast-paced environment, Support multiple projects, Adapt to changing priorities
Nice to Have
Postgraduate degree in Arabic, Experience with AI interactions, Prompt generation experience
What You'll Do.
Manage process escalations
Drive technology solutions adoption
Drive process improvement projects
Manage stakeholder communication
Communicate operational milestones
Communicate process changes
Communicate escalations
Identify process gaps
Drive business metrics
Drive operational metrics
Perform deep dive in process
Come up with solutions
Collaborate with other teams
Collaborate with SMEs
Collaborate with LaEs
How You'll Work.
Team & Collaboration
Cross-functional teams; Other teams and SMEs; Language Engineers
Communication Scope
Stakeholder communication; Interpersonal skills
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