ProcessImprovementSeniorAnalyst

Are you passionate about driving better customer outcomes through data, process design, and remediation excellence? We’re looking for a **Process Improvement Senior Analyst** to join Bankwest’s Customer Remediation team. This is your opportunity to make a tangible impact by identifying and troubleshooting failures, calculating compensation, and helping put things right for our customers. You’ll work alongside a collaborative team of analysts, product owners, and remediation specialists to deliver high-quality, compliant, and timely remediation outcomes. If you have experience working on remediation programs, strong business acumen and understanding of Bankwest products, analysis skills, advanced Excel and data manipulation capabilities, and a knack for discovery and documentation techniques, we’d love to hear from you. Apply now and help us build a better Bankwest. **_See yourself in the team_** The Process Improvement Senior Analyst is responsible for identifying and analysing issues that impact customers, designing, and implementing customer remediation solutions that ensure compliance, operational efficiency, and customer outcomes. This role leverages business analysis, data insights, product knowledge and remediation experience to support the full remediation lifecycle. **_What your role will involve_** * Conduct discovery and scoping activities to understand remediation issues and define customer impact. * Collaborate with Product Owners, Data Analysts, and Risk teams to design and implement Data requirements and remediation solutions. * Analyse large and complex datasets to identify affected customers and calculate compensation. * Develop and maintain process maps, documentation, and controls to support remediation execution. * Apply continuous improvement principles to streamline remediation processes and reduce operational risk. * Ensure all remediation activities align with regulatory obligations and internal governance standards. _**We are interested in he