ProcessImprovementManager

# **Overview:** Partner with business and technology stakeholders to advance process improvement initiatives by leading functional testing of system enhancements, incorporating user insights, supporting Agile delivery, and driving adoption through training, while identifying enterprise-wide risks and opportunities for process optimization. ## **Primary Responsibilities:** * Evaluate and validate system enhancements from both a functional and end-user perspective to ensure accuracy, usability, and alignment with operational needs. * Assist process improvement initiatives through measurement and analysis, while serving as a liaison between business lines and product teams to drive viable solutions and best practices. * Develop and deliver presentations to educate colleagues and end users on system enhancements, ensuring effective knowledge transfer and adoption. * Identify and document opportunities for process automation within the testing process. * Communicate project status and escalate risks, issues and roadblocks to manager on a regular basis. * Identify and address gaps in testing and system enhancements that impact business needs, mitigating risk and strengthening controls through continuous optimization * Support larger strategic Project/Process initiatives working under the direction of higher management, as needed. * Drive implementation of solutions within the business where required. * Understand and adhere to the Company’s risk and regulatory standards, policies, and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. * Promote an environment that supports belonging and reflects the M&T Bank brand. * Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. * Complete other related duties as assigned. ## **Scope of Responsibilities:** This position leads testing and