ProcessImprovementAnalyst,SeniorSpecialist

Serves as a senior-level expert that leverages process improvement methodology (e.g., Lean, Agile, Human Centered Design, Six Sigma) to lead complex, cross-functional process improvement initiatives. Defines, designs, and implements scalable processes that improve client retention outcomes and strengthen the end-to-end client experience while elevating the capability of teams executing day-to-day interventions. Partners with senior leaders and subject matter experts across functions to drive alignment and influence decision-making while anticipating risks and opportunities. Acts as a thought leader by developing team capability and enabling consistent, high-quality execution across process improvement teams. **Responsibilities:** **1\. Lead Client-Centric Process Design & Improvement for a Net-New Business Unit** * Proactively identify, analyze, and improve processes with a primary focus on client retention and loyalty * Design processes that drive measurable, scalable client outcomes in an ambiguous environment, with high effectiveness and quality **2\. Drive End-to-End Initiative Execution** * Lead complex initiatives from ideation through implementation, defining scope, timelines, and success measures * Anticipate risks, remove barriers, and ensure timely delivery of outcomes **3\. Design and Visualize Scalable Client-Centric Processes** * Lead the visualization, definition, and implementation of new or enhanced processes to achieve improved client experience outcomes. * Ensure processes are scalable, repeatable, and aligned across teams **4\. Influence & Align Across Stakeholders** * Build strong relationships with senior leaders and cross-functional partners (service, product, analytics, operations) * Use data and insights to proactively influence decisions and align on process enhancements to improve client outcomes **5\. Elevate Team Capability** * Coach, mentor, and develop process improvement crew to strengthen execution and consistency * Build team capabil