Company
ProcessExpert
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Expert. Skills: quality assurance, process improvement, risk management, stakeholder management, regulatory compliance. Determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives.. Identify industry trends and developments to implement best practice in quality assurance Services.”
What You'll Achieve.
improve performance and quality directing objectives.; maintain efficient operations.; monitor the quality objectives set by the bank; ensure they comply with regulatory requirements.
Industry & Context.
Identification of areas for improvement and providing recommendations for change in quality assurance processes.; Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
What They're Looking For.
Must Have
Interpretation of themes and trends of the Quality Assurance scores of operations teams and flagging risks that are outside of tolerance., Detailed knowledge and understanding of the AML, Sanctions and Fin crime processes associated with Trade Operations., Understanding of Trade Products., Identification of industry trends and developments to implement best practice in quality assurance Services., Collaboration with teams across the bank to align and integrate quality assurance processes., Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations., Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders., Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas., Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements., Participation in projects and initiatives to improve quality assurance efficiency and effectiveness., Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance., Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Nice to Have
Good knowledge of Trade Products - Letter of Credit, Bank Guarantee along with AML and Sanctions., Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., Make judgements based on practise and previous experience., Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., Build relationships with stakeholders/ customers to identify and address their needs.
What You'll Do.
negotiate and agree internal quality procedures
service standards and specification to improve performance and quality directing objectives.
Identify industry trends and developments to implement best practice in quality assurance Services.
Collaborate with teams across the bank to align and integrate quality assurance processes.
Develop and govern internal quality assurance procedures
standards and specifications
and act as a catalyst for change
mitigate risks and maintain efficient operations.
Develop reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders.
Identify areas for improvement and provide recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas.
Execute service quality assessments to monitor the quality objectives set by the bank
and ensure they comply with regulatory requirements.
Participate in projects and initiatives to improve quality assurance efficiency and effectiveness.
Determine risk based on outcome of QA reviews
flagging risks that are outside of tolerance.
Meet the needs of stakeholders/ customers through specialist advice and support.
Perform prescribed activities in a timely manner and to a high standard.
take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures
collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to.
Deliver your work and areas of responsibility in line with relevant rules
regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function
delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based
building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.
Conduct in-depth due diligence
ensuring compliance with regulatory requirements
and safeguarding our clients and organization with expertise and care.
How You'll Work.
Team & Collaboration
Collaboration with teams across the bank to align and integrate quality assurance processes.; Collaborating with and impacting on the work of closely related teams.; Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.; Build relationships with stakeholders/ customers to identify and address their needs.
Communication Scope
Communicate findings to internal senior stakeholders.; Provide feedback and coaching for colleagues.; Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Process & Methodology
Participation in projects and initiatives to improve quality assurance efficiency and effectiveness.
Full Job Description
# **Job Description** **Purpose of the role** To determine, negotiate and agree internal quality procedures, service standards and specification to improve performance and quality directing objectives. **Accountabilities** * Identification of industry trends and developments to implement best practice in quality assurance Services. * Collaboration with teams across the bank to align and integrate quality assurance processes. * Development and governance of internal quality assurance procedures, standards and specifications, and act as a catalyst for change, mitigate risks and maintain efficient operations. * Development of reports and presentations on quality assurance performance and communicate findings to internal senior stakeholders. * Identification of areas for improvement and providing recommendations for change in quality assurance processes and provide feedback and coaching for colleagues on these highlighted areas. * Execution of service quality assessments to monitor the quality objectives set by the bank, and ensure they comply with regulatory requirements. * Participation in projects and initiatives to improve quality assurance efficiency and effectiveness. * Determination of risk based on outcome of QA reviews, flagging risks that are outside of tolerance. **Analyst Expectations** * To meet the needs of stakeholders/ customers through specialist advice and support * Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles. * Likely to have responsibility for specific processes within a team * They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources. * If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for coll
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