ProArch
Information Technology and Services
ProcessDocumentation&KnowledgeManagementSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Documentation & Knowledge Management Specialist at ProArch. Skills: Process documentation, Knowledge management, Cross-functional alignment. Partner to document workflows. Convert informal processes to documentation”
What You'll Achieve.
Establish documentation repository structure; Deliver baseline documentation; Implement standardized templates; Implement governance processes; Achieve adoption and usage
Industry & Context.
Identify process gaps; Identify redundancies; Identify inconsistencies; Streamline workflows
What They're Looking For.
Must Have
3-6+ years experience, Create SOPs, Create workflows, Create structured documentation, Work cross-functionally, Global teams experience, Excellent written communication, Excellent verbal communication, High attention to detail, Organizational skills
Nice to Have
IT Services experience, Managed Services experience, Consulting environments experience, SharePoint familiarity, Confluence familiarity, Process mapping tools experience, ITIL understanding, Operational best practices understanding, Autotask exposure, HubSpot exposure
What You'll Do.
Partner to document workflows
Convert informal processes to documentation
Develop Standard Operating Procedures
Organize knowledge repository
Maintain knowledge repository
Update knowledge repository
Build documentation repository
Maintain documentation repository
Update documentation repository
Organize documentation
Implement document templates
Implement version control
Implement review workflows
Identify process gaps
Identify redundancies
Identify inconsistencies
Drive standardization
Improve accountability
Identify streamlining opportunities
Support audit readiness
Support compliance initiatives
Train teams on repository access
Train teams on repository usage
Promote adoption of processes
Serve as documentation resource
How You'll Work.
Team & Collaboration
Cross-functional teams; Subject Matter Experts; Global teams; Sales teams; PMO teams; Delivery teams; Support teams; Finance teams; Operations teams; Customer Success teams
Communication Scope
Written communication; Verbal communication
Full Job Description
**About ProArch:** At ProArch, we partner with businesses around the world to turn big ideas into better outcomes through IT services that span cybersecurity, cloud, data, AI, and app development. We’re 400+ team members strong across 3 countries (we call ourselves ProArchians)—and here’s what connects us all: * A love for solving real business problems * A belief in doing what’s right **What’s it like to work here?** * You’ll keep growing. You’ll work alongside domain experts who love to share what they know. * You’ll be supported, heard, and trusted to make an impact. * You’ll take on projects that touch industries, communities, and lives. * You’ll have the time to focus on what matters most in your life outside of work. At ProArch, you’ll be part of teams that design and deliver technology solutions solving real business challenges for our clients. With services spanning AI, Data, Application Development, Cybersecurity, Cloud & Infrastructure, and Industry Solutions, your work may involve building intelligent applications, securing business‑critical systems, or supporting cloud migrations and infrastructure modernization. Every role here contributes to shaping outcomes for global clients and driving meaningful impact. You’ll collaborate with experts across data, AI, engineering, cloud, cybersecurity, and infrastructure—solving complex problems with creativity, precision, and purpose. You’ll join a culture rooted in technology, curiosity, and continuous learning. A place where we move fast, trust you to make an impact, encourage innovation, and support your growth. **Job Description:** We are seeking a detail-oriented and highly collaborative **Process Documentation & Knowledge Management Specialist** to support enterprise-wide process standardization. This role will work across all business units—including Sales, Customer Success, Service Delivery, PMO, Finance, and Support—to capture, formalize, and centralize operational processes into a single, structured repo
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