Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, transportation shipping logistics
ProcessAssistant,RSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Assistant, RSR at Amazon.com Services LLC. Skills: Process management, Last Mile operations, Labor allocation. Allocate labor. Lead meetings”
What You'll Achieve.
Ensure customers receive deliveries; Ensure customer satisfaction with service
Industry & Context.
Problem solving; Analytical skills
5+ weeks in-role training at an operating site, Training located 50+ miles away from home site, Lift up to 49 pounds, Stand/walk during shifts up to 12 hours, Frequently push, pull, squat, bend, and reach, Work overtime as required
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, High school or equivalent, Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays, Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach, Work 40 hours/week, and overtime as required, At least 18 years of age
Nice to Have
Associate’s or Bachelor’s Degree, Prior Amazon experience, Awareness and willingness to use OPEX tools and techniques, Demonstrates problem solving and analytical skills, Ability to communicate effectively (written and verbal) across various levels of an organization, History of meeting/exceeding departmental goals, Experience leading teams, Capable of providing direction to team members using independent judgment, Organization and time management skills
What You'll Do.
Provide work direction
Communicate with internal and external suppliers
Track and report ATS/labor hours
Assist with production duties
Verify SOP compliance
Ensure successful area performance through tracking and reporting
Assess associate work performance
Provide timely and detailed feedback
Participate in Operational Excellence initiatives
Maintain understanding of workflow and daily production goals
Review and update SOP’s
Ensure work areas remain clean and are properly
Identify and address safety hazards
Participate in safety initiatives
Coach associates on ways to work safely
Ensure all job injuries are reported timely
Provide vacation coverage for Area Managers
How You'll Work.
Team & Collaboration
Internal suppliers; External suppliers
Communication Scope
Written communication; Verbal communication
Full Job Description
This position requires in-role training at an operating site which will be 5+ weeks in duration. This training will be located 50+ miles away from the home site location. All travel accommodations for training will be booked and paid for by Amazon. Amazon Process Assistant (Full-time) Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our teams band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. Process Assistants are responsible for daily management of department duties including: allocating labor, leading meetings, assigning job duties, providing work direction and communicating with internal and external suppliers. Responsibilities: - Track and report ATS/labor hours - Occasionally assist with production duties, train associates and verify SOP (standard operating procedure) compliance - Ensure successful area performance through tracking and reporting metrics - Independently assess all aspects of associate work performance and provide timely and detailed feedback - Participate in Operational Excellence initiatives - Maintai
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