Amazon.com Services LLC
Fulfillment Associate, Fulfillment Center, transportation shipping logistics
ProcessAssistant,RSR
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Assistant, RSR at Amazon.com Services LLC. Skills: Delivery process support, Delivery metrics tracking, Training delivery associates, Process improvement. Assist in the training of new Delivery Associates. Ensure vehicle cleanliness and appearance is maintained to”
What You'll Achieve.
Ensure customer satisfaction; Deliver customer packages; Maintain vehicle cleanliness; Adhere to dress code standards; Ensure compliance with laws and requirements; Cultivate safe environment; Cultivate positive culture; Report job injuries timely
Industry & Context.
Problem solving; Analytical skills
Lift up to 49 pounds, Stand/walk up to 12 hours, Frequently push, pull, squat, bend, and reach, Work 40 hours/week, Overtime as required, Flexible schedule/shift/work area, Work weekends, nights, and/or holidays
What They're Looking For.
Must Have
1+ years of Microsoft Office products and applications experience, High school or equivalent, Valid and active driver's license, At least 21 years old, Authorized to work in the United States, Able to obtain and maintain a Driver Qualification File, Lift up to 49 pounds, Stand/walk during shifts lasting up to 12 hours, Frequently push, pull, squat, bend, and reach, Work 40 hours/week, Work overtime as required, Work a flexible schedule/shift/work area, Work weekends, nights, and/or holidays
Nice to Have
Associate’s or Bachelor’s Degree, Prior Amazon experience, Demonstrates problem solving and analytical skills, Ability to communicate effectively (written and verbal) across various levels of an organization, History of meeting/exceeding departmental goals, Experience leading teams, Capable of providing direction to team members using independent judgment, Organization and time management skills
What You'll Do.
Assist in the training of new Delivery Associates
Ensure vehicle cleanliness and appearance is maintained to
Ensure adherence to dress code standards
Assist with production duties
Train sort associates
Verify SOP compliance
Track and monitor performance
Conduct on road ride behinds / ride alongs
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Understand daily production goals
state and local laws and
Cultivate and sustain a safe environment
Cultivate and sustain high-quality customer delivery
Cultivate and sustain professional driver experience
Cultivate and sustain positive culture
Ensure all job injuries are reported timely
Provide direction utilizing independent judgment
Establish trust and credibility
Maintain high level of integrity
Maintain high level of communications
Maintain professional demeanor
Ensure work areas remain clean
Ensure work areas are equipped with proper equipment
Identify and address safety hazards within the work
How You'll Work.
Team & Collaboration
Cross-functional teams; Operations and support teams
Communication Scope
Written communication; Verbal communication
Full Job Description
Amazon Process Assistant (Full-time) Since opening our virtual doors in 1995, we’ve been pushing the boundaries of ‘possible’ further and further. Our entire business works hard to delight our customers – from the second an order is placed online to the seamless coordination of that order behind the scenes, we strive to stay agile, fluid and intentional. That can be described in one of our core Leadership Principles, which is Bias for Action. This means that our team’s band together, roll up their sleeves, and aren’t content with just standing still. We’re aiming to become the most customer-centric company on Earth. Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in our most remote area. We are a combination of operations and support teams aligned to continually strive to innovate the last mile delivery process while bringing smiles to our customer’s faces. On the Road Process Assistants are part of the Last Mile operations in RSR and play a crucial role in this rapidly growing team. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements Responsibilities: · Assist in the training of new Delivery Associates on how to drive and operate the vehicles · Ensure vehicle cleanliness and appearance is maintained to standard and captured via DA inspections · Ensure adherence to dress code standards · At times assisting with production duties, training sort associates and verifying SOP compliance · Track and monitor performance including on road ride behinds / ride alongs to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities. · Under
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