Amazon.com Services LLC
Fulfillment Operations Management, Fulfillment Center, fulfillment ops
ProcessAssistant,OTR,XLDS
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Process Assistant, OTR, XLDS at Amazon.com Services LLC. Skills: Process management, Training delivery, Delivery operations. Coordinate training activities. Facilitate training activities”
What You'll Achieve.
Improve on-road quality; Improve adherence to standards
Industry & Context.
Solution-oriented approach; Analytical approach
Work 40 hours/week, Overtime as required, Work flexible schedule, Work weekends, Work overnight shifts, Lift 49 pounds, Stand during shifts, Walk during shifts, Push during shifts, Pull during shifts, Squat during shifts, Bend during shifts, Reach during shifts, Climb stairs, Descend stairs, Work variable temperatures, Work variable weather
What They're Looking For.
Must Have
1+ years Microsoft Office products experience, High school or equivalent, Valid and active driver's license, At least 21 years old, Authorized to work in the United States, Eligible to drive per DOT requirements, Obtain and maintain Driver Qualification File, 1+ year delivering training
Nice to Have
1+ year team lead experience, Experience with performance metrics, Experience with lean process improvement, Excellent written communication skills, Excellent verbal communication skills, Excellent interpersonal skills, Solution-oriented approach, Analytical approach to problems, High bar for accuracy, High bar for detail, Proven ability to develop partnerships, Judgment abilities, Decision-making abilities
What You'll Do.
Coordinate training activities
Facilitate training activities
Measure training activities
Measure on-road quality
Identify re-training opportunities
Identify process improvement opportunities
Support standard work
Support safety programs
Train new Delivery Associates
Cultivate safe environment
Cultivate high-quality customer delivery
Cultivate professional driver experience
Cultivate positive culture
Be subject matter expert
Promote positive culture
Ensure laws are followed
Ensure requirements are followed
Conduct performance reviews
Establish credibility
Maintain communications
Maintain professional demeanor
How You'll Work.
Team & Collaboration
Partner with leadership; Work with Delivery Service Partners
Communication Scope
Written communication; Verbal communication
Full Job Description
Application deadline: May 24, 2026 ABOUT AMAZON Our Worldwide Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as a Process Assistant. In this role, you will lead and be responsible for supporting delivery associates through each step of the delivery process and tracking delivery metrics. You will also be responsible for training all delivery associates in safety, compliance, and the operation of the vehicle through all local, state, federal requirements Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer. Key job responsibilities - Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates. - Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities. - Support standard work and safety programs. - Train new Delivery Associates on how to drive and operate the vehicles - Cultivate and sustain a safe environment, high-quality customer delivery, professional driver experience and positive culture. - Be a subject matter expert for Delivery Associates and Delivery Service Partners process areas - Promote a positive culture for Delivery Associates. - Ensure all federal, state and local laws and requirements are being followed. - Conduct weekly performance reviews with delivery partners - Establish trust and credibility by maintaining a high level of integrity, communications and professional demeanor. - Able to work 40 hours/week, and overtime as require
Applying for this Process Assistant, OTR, XLDS role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about Amazon.com Services LLC?
Real rants from real employees. Read before you apply.