DB
ProblemManager,AVP
Neural analysis suggests this role is
optimal for Senior candidates.
“Problem Manager, AVP at DB. Skills: Problem Management, root cause analysis, continuous improvement. Manage the full lifecycle of the problem management process. leading root cause analysis activities to successfully identify root causes of problems”
What You'll Achieve.
minimize the adverse impact of incidents and problems caused by error in the IT infrastructure; prevent the reoccurrence by identifying and eliminating the root causes; Ensure compliance with internal SLAs, KPIs and audit requirement
Industry & Context.
analytical and problem-solving skills; identify and eliminating the root causes; root cause analysis
What They're Looking For.
Must Have
Problem Management Experience required (5+ years)
Nice to Have
ITIL experience preferred
What You'll Do.
Manage the full lifecycle of the problem management process
leading root cause analysis activities to successfully identify root causes of problems
Provide executive summaries of PM findings to be used for regulatory reporting
patterns and recurring issues using data analysis tool and incident reports
Develop and implement proactive problem management initiatives to prevent future incidents
Work closely with incident
change and configuration management team to ensure alignment
Ensure that the correct SMEs are assigned tasks
that appropriate due dates are assigned and follow up on tasks that are due or overdue and escalate accordingly when tasks are overdue
Review the effectiveness of implemented solutions to confirm issue resolution and process improvements
technical problem reports
as the basis for your investigation
Ensure that you are complying with the working instructions and the Key Operating Procedures for the problem management process
Ensure compliance with internal SLAs
KPIs and audit requirement
How You'll Work.
Team & Collaboration
engage and partner with various technology groups to drive root cause analysis and remediation; Work closely with incident, change and configuration management team to ensure alignment; Ensure that the correct SMEs are assigned tasks
Communication Scope
Clear communication skills (both written and verbal)
Full Job Description
## _**Job Description:**_ **Job Title:** **Problem Manager, AVP** **Location: Pune, India** **Corporate Title: AVP** **Role Description** You will be joining DB’s Central Problem Management team in APAC, helping to drive the stability of the Production Environment in the Bank. The goal is to minimize the adverse impact of incidents and problems caused by error in the IT infrastructure to prevent the reoccurrence by identifying and eliminating the root causes. The role ensures that the known errors and workarounds are documented and communicated effectively. You will engage and partner with various technology groups to drive root cause analysis and remediation. **What we’ll offer you** As part of our flexible scheme, here are just some of the benefits that you’ll enjoy * Best in class leave policy * Gender neutral parental leaves * 100% reimbursement under childcare assistance benefit (gender neutral) * Sponsorship for Industry relevant certifications and education * Employee Assistance Program for you and your family members * Comprehensive Hospitalization Insurance for you and your dependents * Accident and Term life Insurance * Complementary Health screening for 35 yrs. and above **Your key responsibilities** * Manage the full lifecycle of the problem management process, leading root cause analysis activities to successfully identify root causes of problems * Provide executive summaries of PM findings to be used for regulatory reporting * Identify trends, patterns and recurring issues using data analysis tool and incident reports * Develop and implement proactive problem management initiatives to prevent future incidents * Work closely with incident, change and configuration management team to ensure alignment * Ensure that the correct SMEs are assigned tasks, that appropriate due dates are assigned and follow up on tasks that are due or overdue and escalate accordingly when tasks are overdue * Review the effectiveness of implemented solutions to confirm issue res
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