Student Loans Company
Government
ProblemManager
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Problem Manager at Student Loans Company. Oversee governance of all problems. Coordinate collaborative action plans”
What You'll Achieve.
Deliver a high-performing, value-driven Problem Management service; Ensuring issues are identified, prioritised and progressed effectively; Support the stability, resilience and optimisation of SLC’s technology services
Industry & Context.
Proven problem-solving capability using data, user feedback and trend analysis to identify and address root causes; Ability to analyse processes, identify improvement opportunities
Right to work in the UK, Background checks (employment history, criminal record, credit reference, fraud)
What They're Looking For.
Must Have
Demonstrable understanding of Service Management Framework principles, Clear and effective communication skills, Proven problem-solving capability, Demonstrable experience engaging diverse teams, Ability to analyse processes, Broad technical understanding across core IT concepts, User-focused mindset, Awareness of value-delivery and optimisation techniques
What You'll Do.
Oversee governance of all problems
Coordinate collaborative action plans
Lead post-major-incident problem activity
Champion continual service improvement
How You'll Work.
Team & Collaboration
Working closely with internal teams, external suppliers and stakeholders; Engaging diverse teams to gather insights, share knowledge and support transparent decision-making; Collaborate across teams
Communication Scope
Clear and effective communication skills; Ability to engage stakeholders and represent the service confidently
Full Job Description
**Salary:** £45,172.00 - £53,177.00 GBP Annual **Pension:** A Civil Service Pension with an employer contribution of 28.97%. Please refer to the [Civil Service Pensions](https://www.civilservicepensionscheme.org.uk/) website for more information. **Type:** Full time _**Please note: The advert will close at 11:59PM the night before the listed closing date.**_ SLC offer a blended working model which will typically be 2 days in the office and 3 days from home. _**Is it time you unlocked your potential?**_**** Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989, we have enabled our customers to invest in their futures by delivering secure, accurate and efficient assessment, payment and repayment services. _**Our Values**_**** Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work: * **Honesty** : We act with integrity and transparency, sharing information openly and addressing challenges with courage. * **Empowerment** : We enable people to take initiative, make impactful decisions, and continuously learn and grow. * **Accountability** : We deliver on commitments, own our successes and mistakes, and strive for quality outcomes. * **Respect** : We value diverse perspectives, actively listen, and create an inclusive environment where everyone belongs. * **Trust** : We collaborate across teams, build dependable relationships, and work as one to deliver for our customers. These values are more than words—they guide our decisions, shape our collaborations, and strengthen our impact on the students we serve. **_About the role_ :** As a Problem Manager at the Student Loans Company, you will play a pivotal role in delivering a high‑performing, value‑driven Problem Management service. You will oversee the governance of all problems across the IT directorate, ensuring issues are identified, pri
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