Hewlett Packard Enterprise
ProblemManager
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optimal for Manager candidates.
“Problem Manager at Hewlett Packard Enterprise. Skills: Problem management, Service stability, Operational excellence. Lead problem management activities. Own problem lifecycle”
What You'll Achieve.
Strengthen service stability; Improve customer experience; Prevent recurring incidents; Reduce customer impact; Eliminate root causes; Deliver lasting improvements; Reduce CIMR incidents; Reduce repeat issues; Reduce customer complaints
Industry & Context.
Problem solver; Systems thinking; Analytical skills; Root cause analysis
On-call availability
What They're Looking For.
Must Have
Enterprise infrastructure technologies, HPE products and service offerings, Data center technologies, Server, Networking, Storage, Virtualization, SFDC, ServiceNow, GTS support processes
Nice to Have
Knowledge of HPE products, Working knowledge of data center technologies
What You'll Do.
Lead problem management activities
Own problem lifecycle
Bring stakeholders together
Drive proactive actions
Ensure effective workarounds
Develop permanent fixes
Capture key learnings
Communicate best practices
Identify systemic issues
Drive corrective action plans
Spot critical recurring issues
Enable targeted training
Strengthen operational consistency
Review Standard Operating Procedures
Improve Standard Operating Procedures
Adhere to production floor processes
Adhere to operational governance standards
How You'll Work.
Team & Collaboration
Cross-functional teams; Delivery teams; Business stakeholders; Leadership levels
Communication Scope
Written communication; Verbal communication; Simplify technical issues
Process & Methodology
Agile, ITIL
Full Job Description
Problem Manager This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. **Who We Are:** Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. **Job Description:** **HPE Operations** is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you. As a ****Problem Manager**** within GTS CIMR, you will play a pivotal role in strengthening service stability, improving customer experience, and driving proactive operational excellence. This role goes beyond resolving issues in the moment—you will focus on ****preventing recurring incidents**** , ****reducing customer impact**** , and ****eliminating root causes**** across complex technical environments. You will own the end-to-end problem management lifecycle, partner with cross-functional teams, and turn recurring challenges into lasting improvements that benefit both customers and the business. ****What
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