GXA
Tech / AI / Software
ProactiveTechnicalAlignmentEngineer(TAE)
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optimal for Senior candidates.
“Proactive Technical Alignment Engineer (TAE) at GXA. Skills: Systems Engineer, Windows Server, Active Directory/Entra ID, Office 365, Azure, Virtualization, Networking, Intune, Endpoint Management, Documentation. Perform recurring health checks across assigned clients using RMM, monitoring tools, and checklists. Detect misalignments in firewalls, backups, licensing, server health, Microsoft 365, and endpoint compliance”
Industry & Context.
Independent problem-solvers; Analytical & Data-Driven – Enjoys finding patterns in health checks and skilled at root cause analysis; troubleshooting, diagnostic, and problem isolation skills
What They're Looking For.
Must Have
senior-level Systems Engineer (Sr. SE) technical skills, L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access, 7+ years of IT systems/network engineering at an L4 level, Advanced expertise with Windows Server, Active Directory/Entra ID, Office 365, Azure, Advanced expertise with Virtualization and Storage (VMware/Hyper-V), Advanced expertise with Networking (LAN/WAN, VLANs, firewalls, VPNs), Advanced expertise with Intune, endpoint compliance, and conditional access policies, troubleshooting, diagnostic, and problem isolation skills, Proven ability to work independently with minimal supervision, Methodical, detail-oriented, and disciplined approach
Nice to Have
Familiarity with RMM tools (Kaseya, N-able) and IT Glue/Autotask, Contributions to technical standards and alignment libraries, Bachelor’s degree in IT, Networking, or equivalent experience (7+ years), CompTIA Security+ or Network+, Microsoft Azure/M365 Fundamentals, Cisco CCNA, Fortinet NSE 3/4, VMware VCP/VCTA, ITIL Foundation, Willingness to continuously learn and adapt to evolving standards
What You'll Do.
Perform recurring health checks across assigned clients using RMM
Detect misalignments in firewalls
and endpoint compliance
Provide structured reports to vCTOs with risks
Handle support escalations requiring L3 technical knowledge
Ensure proactive alignment and remediation in core areas (Windows Server
Active Directory/Entra ID
Maintain and improve documentation in IT Glue and Autotask
Eliminate inconsistencies and ensure “single source of truth” across all client environments
Create repeatable playbooks and process documentation for future reuse
Identify systemic issues and recurring misalignments across multiple clients
Suggest remediations and contribute insights to Project Initiation Documents (PIDs)
Provide feedback to refine GXA’s alignment methodology and technical standards
How You'll Work.
Team & Collaboration
Partner with vCTOs by supplying accurate, actionable data for QBRs and strategic client engagements; Collaborate with Centralized Services, Service Desk, and Security teams to ensure standard enforcement; Mentor junior team members
Communication Scope
Excellent written and verbal communication skills; Structured Communicator – Writes clear, concise, and reliable communicates issues effectively to vCTOs and technical peers
Full Job Description
**Role Identity** The Proactive Technical Alignment Engineer (TAE) is the disciplined guardian of GXA’s technical standards. They ensure client environments remain aligned, secure, and predictable—building the foundation that allows vCTOs to focus on strategy, relationships, and growth. This role thrives on structure, detail, and accuracy. TAEs are independent problem-solvers, data-driven in their work, and relentless in their pursuit of documentation excellence. They are not client-facing strategists; instead, they are the behind-the-scenes technical stewards who make vCTO conversations possible. **To be successful, a TAE must bring very strong, senior-level Systems Engineer (Sr. SE) technical skills** —able to operate at an L3 level across Windows Server, Active Directory/Entra ID, Office 365, Azure, virtualization, networking, Intune, endpoint compliance, and conditional access. **Summary** The ideal TAE is **not a generalist firefighter** —they are a **specialized engineer with discipline and precision.** They excel in environments where documentation, process, and accuracy are paramount. They thrive in the background, supplying the intelligence that allows vCTOs to shine in front of clients. They are **guardians of standards, custodians of documentation, and analysts of technical data.** Their work reduces noise, strengthens security, and ensures GXA delivers consistent, proactive service across every client. **Core Traits & Personality** * **Methodical & Disciplined** – Always follows checklists, standards, and procedures with precision. * **Detail-Oriented** – Notices the gaps others miss; ensures every environment is fully documented. * **Independent & Accountable** – Requires minimal supervision, owns their results, and consistently delivers. * **Analytical & Data-Driven** – Enjoys finding patterns in health checks and reports; skilled at root cause analysis. * **Structured Communicator** – Writes clear, concise, and reliable documentation; communicates iss
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