Salesforce
SaaS
ProactiveMonitoringEngineeringRole(Slack,Salesforce)
Neural analysis suggests this role is
optimal for Mid candidates.
“Proactive Monitoring Engineering Role (Slack, Salesforce) at Salesforce. Skills: Salesforce. com, Technical Support, Proactive Monitoring, Client Satisfaction. Provide expert-level technical support. Track client communications”
What You'll Achieve.
ensure clients are incredibly satisfied with Salesforce’s suite of products
Industry & Context.
Excellent problem solving skills; organizational, analytical, and problem solving skills
May require work outside of normal business hours, holidays, and some weekends as this role is an on-call position, Work during European Time zone (12:30 PM - 09:30 PM) IST or (1:30 PM to 10:30 PM) IST - Depending on Daylight Savings Time, Work during Amer hours (Pacific Time zone - 08:30 PM/09:30 PM IST) and (Eastern Standard Time - 5:30 PM/6:30 PM IST onwards depending on Daylight Savings Time), work hours can change depending on Business requirements
What They're Looking For.
Must Have
2-5 years of prior experience in Salesforce. com Development role, Passion for delivering outstanding customer experience, Excellent written and verbal communication skills, Action oriented with organizational, analytical, and problem solving skills, Highly adaptable, fast learner, and resourceful, Ability to collaborate cross-functionally on a global scale, technical aptitude in support of learning Salesforce application and solutions, Dependable, motivated, self-starter with the ability to work independently, Knowledge of Internet development technologies (HTML, XML, API, SQL etc. ) is required, Database and relational data structures, Large scale, multi-tenant production environments, API Programming or Software Development, Software Design Lifecycle
Nice to Have
Previous experience with Salesforce CRM, Force. com, Marketing Cloud, and its technologies is desired, Visualforce and Apex code experience, Certified Administrator, Certified Advanced Administrator, Certified App Builder, Certified Platform Developer, Certified Email Marketing Specialist, CRM domain knowledge, Previous experience with Salesforce. com CRM and its technologies
What You'll Do.
Provide expert-level technical support
Track client communications
Maintain case documentation
Manage client support cases
Assist clients in optimizing application platform use
How You'll Work.
Team & Collaboration
Collaborate cross-functionally on a global scale; Manage expectations for internal personnel
Communication Scope
Excellent written and verbal communication skills
Full Job Description
_To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts._ Job Category Customer Success Job Details ****About Salesforce**** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. The Proactive Monitoring Engineer is a customer-focused expert and is responsible for Salesforce.com’s handling and execution of high severity cases as well as implementing and finding ways to prevent customer issues through proactive support and monitoring. This position, as part of the Global Support organization, has primary technical support responsibilities for an assigned account portfolio, maintaining a single-minded focus to ensure clients are incredibly satisfied with Salesforce’s suite of products by becoming a Salesforce cloud application and platform expert. The ideal Proactive Monitoring Engineer is a team player, enjoys working hard, exhibits professionalism, is dedicated to meeting and exceeding expectations, has excellent problem solving skills, is able to learn new technologies quickly, and uses their time efficiently. As a Proactive Monitoring Engineer, you’ll be part of a team of problem solvers who are passionate about working in a fast-paced, highly dynamic, client-centric environment. **RESPONSIBILITIES:** * Provide expert-level technical support to high touch clients * Track and maintain all client communications and case documen
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