Floor & Decor
Retail
PROServicesSpecialist
“PRO Services Specialist at Floor & Decor. Skills: PRO customer engagement, Sales support, Product knowledge. Execute PRO Services Blueprint. Support PRO desk in-store”
What You'll Achieve.
Grow their business; Build the sales organization; Serve PRO customers; Achieve assigned business objectives
Industry & Context.
May require travel up to 20%, Exposed to warehouse environment, Exposed to moving vehicles, Moderate to noisy work environment, Medium Work – Ability to exert 20-50 pounds of force occasionally, Ability to use hands and fingers to handle or feel, Ability to stand, walk, reach, climb, balance, stoop, kneel, crouch or crawl, Ability to multi-task, Meet deadlines, Work in a fast-paced environment
What They're Looking For.
Must Have
High School diploma or equivalent, 1 year in retail or wholesale contractor sales, service, supply and/or professional installation, written and verbal communication skills
Nice to Have
Associate Degree or higher, Experience with Salesforce / CRM software, Bilingual in Spanish or the most dominant language in the Store trade-area
What You'll Do.
Execute PRO Services Blueprint
Support PRO desk in-store
Collaborate with Store Team
Maintain product knowledge
Educate PRO customers
Expand PRO participation
Offer PRO Premier Rewards
Demonstrate PRO APP benefits
Promote PRO Credit Solutions
Coordinate PRO customer activities
Collaborate in store initiatives
Make program presentations
Assist with job site presentations
How You'll Work.
Team & Collaboration
Collaboration with the Installation Materials and Design Services departments; Collaborate with the Store Team; Collaborate in all store initiatives
Communication Scope
written and verbal communication skills; effective program and benefit presentations
Applying for this PRO Services Specialist role?
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